I was just informed that my download of Nero Platinum 2018 was available so I downloaded it and am not able to install.
It starts a box which something about "reboot validator" etc. and it starts the process of installing three similar files and says installation failed and exits the installation.
What do I need to do???
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before I try this ... just out of interest, what was the filename it downloaded to you (the filename it gave me indicated it was the standard version rather than the platinum)
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Probably the same as yours which indicates a "standard" version NOT the Platinum I PAID FOR.
The downloaded file is: nero_standard2018_19.0.06400 -
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OK. I'm hoping the new key somehow turns standard version into the platinum version, but I wouldn't bet on it.
However I'm not game to try to install it - I now see people are trying to install it and it fails to install :(
The quality of this release process (including customer information, as well as people immediately reporting that it doesn't install) appears to be a tad questionable.
Having said that, I never ever suggest sack anyone though, the individuals have (hopefully) learned and the company has already paid for the learning adventure, so why invest in it again with someone new ? -
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Dear All, please let us apologize sincerely for the file name confusion. Actually the installer for Standard and Platinum are identical, just the serial number defines the difference. So please go ahead and install with the installer you got and apply the Platinum serial number to unleash the full potential of you product. Again, sorry for this issue.
@Walter: Your specific installation issue comes from Microsoft binaries. Please apply the following two patches manually and try again:
https://neroknowhow.com/2016/05/09/i-...- view 2 more comments
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I am having the same problem. And with part of it it is asking for a serial number I do not have. It tells me to go back and BUY a serial number. It directs me to the upgrade. Why do I need an upgrade if I just spent $90.00 on this one. I am going to ask for my money back if you cant help me with this problem.
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Hi Carla-
You should have received an e-mail which contains your serial number. If you didn't, look in your spam folder since things from Nero sometimes are accidently placed there. -
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Using the e-mail received to download Nero Platinum 2018 produces the file Nero_Standard2018-19.0.06400.exe. This appears not to be the platinum version. It will not install, i.e. the installation fails, without any explanation. The serial or license number must be inserted in the beginning of the main installation, I suppose, and there is no opportunity to supply that at a later stage, particularly not as nothing is installed.
Normally, a new (possibly trial) version could be downloaded from the web site, but there is no such product to choose.
Nero had better fix this and send a new updated e-mail! This case has already consumed an hour of my time, which is more than 1 PPM of a human lifetime.- view 1 more comment
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There is NO Nero icon among those icons. There is no service that begins with "Nero" either. I don't understand how any of these advices can change the Nero_Standard2018-19.0.06400 distribution into a Platinum distribution. For 2017, the Platinum distribution was for instance named: Nero2017_Platinum-18.0.06100. Nero AG should prepare a new correct distribution which will install without any hassles, or at least offer a link to the correct downloadable distribution, provided the serial in the already received e-mail is correct.
It is frustrating to find a representative for Nero AG, who does not seem to know what this is about. Nero AG has failed to distribute a new product update, which installs correctly. Fix that or I will request a refund of my money! -
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As said earlier, the installation files for Classic and Platinum are identical.
When you insert your purchased Platinum serial number during either the installation or, in the ControlCenter, after installation, then all the Platinum features will be unlocked. -
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Avoid installation of Nero BackItUp and the installation of the rest works fine!
- view 2 more comments
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my too, just downloaded and can't install
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Have you read through the thread for possible solutions?
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OK, thank you.
I'll wait for some more people to try it
"Avoid installation of Nero BackItUp"
and report back, and then give it a go :) -
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This is how do a custom installation to avoid the installation problems from Since5.5 in another thread-
Hi Miroslav, other users have reported that a custom installation without Nero BackItUp solved the issue for them. Please find some screenshots from me on how to do this in this thread:
http://forum.nero.com/nero_eng/topics... -
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I've just installed Platinum 2018 but then the computer wouldn't reboot after selecting 'restart' - I got the bios splash screen but then nothing, just a blank screen. I tried the reset button a couple of times then tried switching off the computer from the off button at the front - no luck. However, after switching off the power using the switch at the back of the computer and leaving it for a few minutes it then booted up okay. I assume the install may have changed something in the bios and removing the power has reset it - just a guess, I'm not clued up on these things.
Anyway, just thought I'd give it a heads-up in case anyone else has the same problem. -
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Usually, if it won't boot after the POST, it's a memory issue. In that case, you would hear two beeps. I don't think that Nero does anything in the BIOS. It doesn't have the permissions.
Anyhow, thanks for the heads up. Hopefully, you will never have that problem again.- view 2 more comments
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I didn't get any beeps and I've got 16gb of RAM so I'd be surprised if there was a memory issue - but who knows. I don't think I ran the installation as administrator - I just clicked on the file from the Firefox download button. Anyway, no problems today and all seems to be working fine now. Just another one of life's mysteries.
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Glad to hear it.
Enjoy! -
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Resolved
Uninstall VC REDIST 2010 (x86) and run nero installation .exe but without nero backit up -
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I think the installation file has been corrected to resolve the Nero BackItUp problem. One should use the file from Nero.com, downloads.
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The intallation completes, However the program does not run, I did not install coreectly. The serial number has the number xero or the letter o which is it?
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but did you have an earlier version but 2018?
try to uninstall
the license has different combinations, there are 8 groups of 4 digits / letters
Uninstall VC REDIST 2010 (x86) and run nero installation .exe but without nero backit up -
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Hi Azraeth-
Your problem is different that the topic of this thread. Please start a new thread. Identify the version of Nero you're using and your operating system. -
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Hi all, I have just worked around this problem that I was also having. What you have to do is first create a new folder on your desktop and name it "Back it up 2018 or whatever your program is called, then right click on the download link, left click "Save target as" from the drop down box, and then select the file that you just created on the desktop and save it to there. When it has finished downloading to there, open the file and run the program from there. The only other thing I did was to click the option to allow them to obtain data to help with the running of programs or whatever its called but I don't think that part matters and you can opt out at any time anyway. Hope that helps
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Im having problems too,cant install contents packs 1,2 which i bought in the bundle for nearly£80
Im tempted to uninstall and do a complete new installation but fear ill lose all my photos i have ready in there to do a slideshow?
Q) why werent the packs included in the installation!why have i to install them seperatley?-
Hi Joyce,
Yes, you do have to install the content packs separately. They should then integrate with the "main" Nero Software.
Oddly, the content packs which contain "optional" themes, clip art, menu templates etc are actually larger downloads than the "main" Nero software.
This was done to make the installation file for the "main" Nero software smaller.
Often, people forget to download and install these optional content packs. -
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I have 3 options, Install Nero Platinum 2018, then install content pack1, then install content pack 2. I can't install Nero Platinum, it fails and says install was interrupted. Never get past that point. This is the second purchase of the same product and can't get it install. I disabled Avast anti virus in case that was causing problem, but no dif.
I hate that there is no support number to call.-
Karen,
The suggestion made by Paulo below is valid for the very specific error message that he received (as shown above). I suggest writing to Nero Tech Support.
Installation Issues
Help with installation issues can be obtained directly from Nero by using the email contact form at Technical Support via e-mail. This requires a valid product serial number which has the form XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (8 groups of 4 characters/digits separated by dashes. Note: The serial number will not have the letter 'O'. Since this is a public forum, DO NOT post your serial number. If your serial number is not accepted, use the contact form at Nero Customer Service.
Or, choose Tech Support or Customer Service -
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You can get a refund for the second purchase within 30 days, if you don't want it.
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I Just paid for the Nero 2018 platinum and got my serial or license number and everything seemed to work but after install there is nothing but and empty Nero folder with and update folder inside it. I also see the reboot validater thing as well but that is the only message in that window so none of these other situations seem to fit mine.
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when you click on controlcenter, it does not open, only a box with these words appears, c / program files (x86) / nero / nero controlcenter / ncc.exe failed to initialize the application due to incorrect side-by-side configuration. see the application event log or use the sxstrace.exe command line for more information, I've done what you asked for and it did not work out, I want to know if I'll uninstall I'll get all the updates from last year to the latest updates from now nero 2019, that's all, because the notification of windows every day says that nero has new updates so that this controlcenter no longer works and does not open, where low nero platinum complete with its updated content packs?
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This worked for me. If you have ever attempted to install Nero run this program and you should clean out any residual garbage left. especially in Misexe. After days of trying everything I could find, this worked for me. If anything Nero shows up delete it. If there are multiple entries you'll have to uninstall them one at a time. I had 15 leftover files from various attempts at installing Nero. This program get rid of it all! It's free too.
https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal...
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