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Nero Platinum 2019 will not install

I have purchased Nero Platinum 2019 and for hours tried to install it using several different scenarios but it never gets any further than the control panel coming on and telling me that there is an updated version of the control panel and then the screen freezes. tried installing through control panel has got 175GB of space on drive, other computer where install failed 500GB. In desperation I took the computer to a computer shop for them to install it and here is their report: Diagnosis has revealed that the error is due to the software and so a repair has not been completed. Nero has been tested on the customer's machine, our work computers and on a fresh install of Windows 10 on a new SSD drive. With all 3 scenarios, we encounter the same problem and that the customer was experiencing. No problem with window 10 no problem with disk space
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