Hi Marcio-
If v11 is shown in Control Panel, Programs, Programs and Features, uninstall it.
Please go here-
http://www.nero.com/enu/downloads/pre...
and download the installation file. (your version is woefully out of date).
Right click on the installation file and select Properties.
Check the box to "run this program as administrator."
In the Compatibility tab, set the compatibility to Win 8 or earlier.
Apply the changes.
Run the installation file.
Does that help?