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Nero recode 2016 stopped working in windows 10

I have two accounts on two different computers. On one it stopped working. On the other (a new computer) it never worked. I have owned several nero products in the past and it is a good product when it works. At this point all I want is my money back. I have e-mail support twice with no responce. All I want is my money back so I can move on to another company. Also the contact numbers posted have been disconnected.
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