Help get this topic noticed by sharing it on Twitter, Facebook, or email.

Nero Recode cannot build encoder graph because component is missing

Using Windows 10 Pro & Nero 2014 and am converting from Flac files to wave files which I have been able to do successfully on Windows 7 using Nero 2014. Does this error have anything to do with file associations? Is there a way to check the file associations in Nero 2014? I just installed JRiver Media Center(23) and may have changed some of the audio file associations, not really sure.
1 person has
this problem
+1
Reply
  • Update: I downloaded/Installed the latest Content Package for Nero 2014 and tested one flac file in Recode which worked OK. I then loaded 10 more flac files and they all failed with the same error message as above. Something is switching the .dll file off after the conversion is started. I also tried to re-register the nmttranscoder.dll file form the cmd prompt(Admin) but the file was not found. I the followed the support suggestion to create log files with Nero InfoTool and the GetSupportFiles but when I sent them to nero@support.com the server was not found. Can anyone tell me how to upload these files to Nero Support other than using the Cleverbridge KnowHowPlus app(they don't recognize my email address because I bought my Nero 2014 from Newegg.com). I need some guidance here. Thanks for your help.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • Correction for above:
    The Nero tech support email I used was: techsupport@nero.com
    It definitely does not work anymore.
    I have been instructed to use feedback@nero.com instead.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • It has been 4 months now and still no response from Nero Tech Support. It Appears as if there is no tech support anymore. Sad.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • Hi Bithawk-

    The tech support address (techsupport@nero.com) that you were given has been out of commission since at least December 2018. The last one (feedback@nero.com) is more viable but i don't know why you didn't get a response. Note that it's possible (likely) that they're no longer supporting v14. They quit supporting it at least 3 years ago. In general, they're only supporting the last two or three versions.

    Have you checked your e-mail spam folder for responses from Nero? I assume you don't have spam automatically deleted.

    Note that Nero 2014 is not Win 10 compatible but there's a way to obviate that. On the other hand you have another thread on the same issue with v2019 (which is Win 10 compatible). I'll respond there.

    Also note that if you buy a version of Nero from a legitimate website, the most important thing from that is the serial number. However, most of the apps in the installed software would ask you to register it when you start one of them. That's where you would provide your name and e-mail address.

    In regards to file associations, you would look in Control panel, Default Programs for the existing file associations.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • Thanks Wither 1. I did get your other message in the new thread and will follow that from now on. Yes, I did upgrade to Nero Platinum 2019 and still have the same encode problem. I did use the Live Guide to report the problem(appears to be a better way than just emailing) and will let you know if I hear back. Thanks again.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited