I’m frustratied

Nero Recode Failure

I just purchased and installed/registered Nero Platinum 2015. I bought it to rip my DVD collection so I can play it on my ipad.

The program hung twice after install and required killing the task. Finally, it recognized the dvd, but spend 3 hours "analyzing the disc content"

I tried to call support and they wanted a credit card. Nero taking a business model from 1-900- companies?...

Any suggestions on how to resolve this or does this feature (ripping DVD for itunes) simply not work?
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