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Nero recode stops when finished recoding first video

Hi i bought nero 2019 platinum (complete package)
im using nero recode to convert some MKV files to MP4
it works well until its done with the first recode the bar is completely green and it states 00:00 left.
but it doesnt continue even after 3 hours its still like that.
i tries to copy i think but strange enough only a 0 byte file remains.
and when i press stop after 3 hours of waiting after it finished. it removes the 0 bytes file.

how can i solve this matter. no errors no crashes no freezes it simply doesnt complete even 1 file
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