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Nero RescueAgent Scan Process Not Responding

After choosing Deep scan and clicking next, it will take only 20mins scanning then after that a WARNING BOX will appear, that says "THE SCAN PROCESS IS NOT RESPONDING, choose an option - 1. Close the application and send report, 2. Continue scan, 3. Continue scan for 10 more minutes then whatever tou choose there, it will scan for 5min the reappear then suddenly close!!
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