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I’m frustrated

Nero should use remotecontrol or possible to receive picture in chat to understand problem with the product.

When talking to Nero first level support using chat. I have found it hart to tell what does not work. Even if I had a picture (screendump) that could show exactly what one was up to.
There were no interest in seeing that picture.
In a way as if I should understand what they were thinking and not the opposite way. Also there was no interest in trying oneself what one was up to.
I made then a video that showed the situation. 2 minutes. And then I luckily got one that saw and understood that video easily.

But with remote control, staff and user could save a lot of time understanding and maybe solve the problem on the fly.

So:
Use remotecontrol if necessary.
Receiving screendumps in chat to better understand the user.

Others that are using RC is McAfee.

Think about it.
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