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Nero Start Issue

I'm not sure my post was captured. I recently purchased the 2020 suite and the Nero Start will not function. The icon is there, but when I click on it a screen pops up and it appears to be processing and then disappears. I have tried running as administrator from the desktop icon and from the launcher file. I have uninstalled using the Nero uninstaller and downloaded again. Same issue. Running Win 10. No answer from the support folks in several days.
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