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nero update error message

After updating nero 2017 recently nero video has stopped working and when i try to update it i get an error message and it wont update the same has happened for nero recode
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  • Alan,

    Installation Issues

    Help with installation issues can be obtained directly from Nero by using the email contact form at Technical Support via e-mail. This requires a valid product serial number which has the form XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (8 groups of 4 characters/digits separated by dashes. Note: The serial number will not have the letter 'O'. Since this is a public forum, DO NOT post your serial number. If your serial number is not accepted, use the contact form at Nero Customer Service.

    However, Since5.5 (Employee) has suggested installing the latest complete program. See topic nero video 2017 start niet op update werkt ook niet.
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  • Hi Alan, could you please run the following tool and provide the resulting file to me via interview(a)nero.com? Please replace (a) with @ in the email address.
    http://www.nero.com/eng/support/servi...
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  • Hi Alan, Thx for sending the file. We will check it.
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  • Hi Alan,

    The different Nero applications as a part of your product depend on Microsoft VC++ runtime DLLs. A DLL is a dynamic link library. Nero applications access such files.
    When installing your product, Nero installer will check if each application to be installed has the required set of DLLs available within your Windows Operating System. If this is not the case Nero installer will install the missing packages.

    It can happen that due to updates of your Windows Operating System "Microsoft VC++ runtime DLLs" are overwritten, damaged, or missing. In such a case a Nero applications might not be start able anymore and will show a message like this:
    “The program cannot start because MSVCP 110.DLL is missing on the computer. To resolve the issue, reinstall the program”.

    To resolve such an issue you need to re-install the Microsoft package with the following steps:
    - Open “Programs and Features” in Windows “Control Panel”
    - Find “Microsoft VC++ *** Redistribute(x86)” or “Microsoft VC++ *** - Redistribute(x64)” published by “Microsoft”
    - For each package, right click on the package and select change (note that this is only available after VC++ 2012), then select “Repair”
    - Do not restart Windows until all VC++ Redistribute package are repaired

    Launch the dedicated Nero application after you have restarted Windows
    If the above steps cannot fix the issue, please try to uninstall you Nero product and all VC++ Redistribute packages. Then re-install your Nero Product.
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  • Caution,

    Most Helpful Reply

    Sheng Jiang 蒋晟 replied on December 6, 2014
    MVP Insider
    ... answer is wrong. Visual C++ Redistributables do not replace each other. Some apps are very specific about the version of the Visual C++ dlls they require to make sure the app runs exactly as published and won't be broken by a Microsoft update.

    You can probably find the app installing a redistributable by looking for an app with the same install date as the redistributable, but there is no telling how many other apps with a later install date are depending on the same redistributable. The amount of time you spend on finding the exact dependency would most likely not worth the few megabytes you may save by uninstalling the redistributables.

    Just sayin'.
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