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I’m frustrated

Nero video 12 not running

Hello Nero Team,

Im disappointed to have to email you that i am finding it very difficult after numerous attempts to get Nero 12 platinum to function successfully......

After initially having some problems with the download of the program i am now unable to open "Nero Video 12" which is the main program i use from previous nero programs (nero 10, nero 11).

Everytime i go to open Nero Video 12 i get this error message come up
"The application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."

i have reinstalled nero but still having same error message.

Other programs are working fine.....Nero burn, nero 12, nero back it up 12, nero kwik media, nero recode is just nero video 12 that is not functioning.

Can you please offer me support and advice on how to overcome this issue.

many thanks,
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