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I’m sad

Nero Video 2014 shows the splash screen but does not start.

A small dialog opens after the splash screen which says "Nero Video has experienced a serious problem and must close immediately". After a couple of seconds this windows closes.

I have installed all nero updates from Nero control center.

Here is the nerovision log file content:
[22:12:17] AMC Log created (Date: 07/12/2015)
[22:12:17] AMC Start log output
[22:12:17] AMC Current Culture Code : en-US.
[22:12:18] AMC Unknown audio type
[22:12:18] AMC License checking for 40, result : 1
[22:12:18] AMC License checking for 81, result : 1
[22:12:18] AMC Get State of AC3.2.0 : 100000
[22:12:18] AMC License checking for 6, result : 1
[22:12:18] AMC License checking for 34, result : 1
[22:12:18] AMC Get State of AC3.5.1 : 100000
[22:12:18] AMC License checking for 7, result : 1
[22:12:18] AMC License checking for 70, result : 1
[22:12:18] AMC Get State of AC3.5.0 : 100000
[22:12:18] AMC License checking for 7, result : 1
[22:12:18] AMC License checking for 70, result : 1
[22:12:18] AMC Processors: 12 (Intel)
[22:12:18] AMC OS: Windows Post-Vista
[22:12:18] AMCDocBase Could not load the user-defined asset groups.
[22:12:18] AMCUIBase Loading standard buttons from 'C:\Program Files (x86)\Nero\Nero 2014\Nero Vision\Buttons'...
[22:12:18] GCCore Detected DirectX Version 9 or higher
[22:12:18] ExpressUI Running Nero Video Version: 15.0.27.0
[22:12:18] AMC Get 2 Devices.
[22:12:18] ExpressUI Detect at least one DVD Compatible recorder.
[22:12:18] ExpressUI Detect at least one CD Compatible recorder.
[22:12:18] AMC [Editing][ERROR] System.UnhandledExceptionEventArgs
[22:12:18] GCCore Create C:\Users\Stefanos\AppData\Roaming\Nero\Nero 15\Nero Vision\NeroVideoNormalDump.dmp succeeded
[22:12:19] AMCDocBase Nero3D interface version is 800
[22:12:19] AMCDocBase Load 15 Granted Std 2DMenu from Nero Content
[22:12:19] AMCDocBase Load 0 Denied Std 2DMenu from Nero Content
[22:12:19] AMCDocBase Load 0 Granted Anim 2DMenu from Nero Content
[22:12:19] AMCDocBase Load 0 Denied Anim 2DMenu from Nero Content
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  • Hi Stefanos-

    The log file is for when you're burning a project. I understand you mean that you get that error when you start Nero Video.

    I recommend that you send an e-mail to techsupport@nero.com. Please let us know what they have to say.
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  • This log file was created when I started nero video. As you can see there is an unhandled exception in there but I do not now what is causing it.

    [22:12:17] AMC Log created (Date: 07/12/2015)
    This is the time and date that I last run Nero Video.
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  • To my knowledge, Nero Video doesn't create a log file on startup. It says it's creating a dump file. Is that what you're showing me or is that the nerovideolog.txt file which is generated during a burn operation?

    Tech support has some utilities to log the start up events. I also have some but I would have to look into how to use them since it's been a while.

    Prior to v14 and v2015, the error your getting was primarily due to problem with C++ 20xx redistributables (xx's are intentional since each version used a different version of it). People haven't had much luck with repairing it in v14 and v2015 but if you want me to tell you how, just let me know.

    Otherwise, you can send an e-mail to techsupport@nero.com. I routinely ask people to let me know what tech support has to say but, sadly, few people do. As a result, we either flounder around or merely ask people once again to contact tech support.
    • Wither 1,

      If you were to run Nero Video, select Make Advanced Movie, ..., and exit, you might find a file named nerovideolog.txt in C:\"username"\appdata\roaming\Nero15 that has content similar to Stefanos' or mine:

      [00:34:43] AMC Log created (Date: 07/14/2015)
      [00:34:43] AMC Start log output
      [00:34:43] AMC Current Culture Code : en-US.
      [00:34:44] AMC Unknown audio type
      [00:34:44] AMC License checking for 40, result : 1
      [00:34:44] AMC License checking for 81, result : 1
      [00:34:44] AMC Get State of AC3.2.0 : 100000
      [00:34:44] AMC License checking for 6, result : 1
      [00:34:44] AMC License checking for 34, result : 1
      [00:34:44] AMC Get State of AC3.5.1 : 100000
      [00:34:44] AMC License checking for 7, result : 1
      [00:34:44] AMC License checking for 70, result : 1
      [00:34:44] AMC Get State of AC3.5.0 : 100000
      [00:34:44] AMC License checking for 7, result : 1
      [00:34:44] AMC License checking for 70, result : 1
      [00:34:45] AMC Processors: 8 (Intel)
      [00:34:45] AMC OS: Windows Post-Vista
      [00:34:45] GCCore Detected DirectX Version 9 or higher
      [00:34:45] ExpressUI Running Nero Video Version: 15.0.27.0
      [00:34:45] AMC Get 2 Devices.
      [00:34:45] ExpressUI Detect at least one DVD Compatible recorder.
      [00:34:45] ExpressUI Detect at least one CD Compatible recorder.
      [00:34:46] AMCDocBase Nero3D interface version is 800
      [00:34:48] AMC [Editing] Load 64 Sample files from Nero Content.
      [00:34:48] AMC [Editing] Load 139 Video Effect Template from Nero Content
      [00:34:48] AMC [Editing] Load 50 movie themes from Nero Content.
      [00:34:48] AMC [Editing] Load 105 PIPs from Nero Content.
      [00:34:48] AMC [Editing] Load 25 Audio Effect Template from Nero Content
      [00:34:50] AMC [Editing] Load 322 effects from Nero Content.
      [00:34:52] AMC [Editing] Load 30 musics from Nero Content.
      [00:34:52] AMC [Editing] Load 307 graphics from Nero Content.
      [00:34:52] AMC [Editing] Initialized Assets Manager in 6766 milliseconds.
      [00:34:56] AMCDocBase Load 204 Granted Std 2DMenu from Nero Content
      [00:34:56] AMCDocBase Load 0 Denied Std 2DMenu from Nero Content
      [00:35:01] AMC [Editing] Active Mode: AdvancedMode
      [00:35:01] AMC [Editing] Movie Setting: Resolution 1440x1080, AspectRatio 1.77777777777778, FrameRate 29.97, SampleFormat NTSC, AudioChannel 2, SamplingRate 48000
      [00:35:01] AMC [Editing] Enter Editing Page.
      [00:35:01] AMC [Editing] Import video file = D:\Program Files (x86)\Nero\Nero 11\NeroContent\SampleFiles\Video\Flower_Meadow_HD_NTSC.wmv: VC1 1280x720 AR_16_9 FR_29_97 Progressive, 177970000, WMA Stereo 96024 0 44100, 177970000
      [00:35:04] AMCDocBase Load 45 Granted Anim 2DMenu from Nero Content
      [00:35:04] AMCDocBase Load 0 Denied Anim 2DMenu from Nero Content
      [00:35:19] AMC [Editing] Edting action: Index 0, Add items to timeline, count 6
      [00:35:30] AMCUIBase Loading standard buttons from 'D:\Program Files (x86)\Nero\Nero 2014\Nero Vision\Buttons'...
      [00:35:30] AMCUIBase Loading default slide show pic from 'D:\Program Files (x86)\Nero\Nero 2014\Nero Vision\SlideShow'...
      [00:35:31] AMC [Editing] Edting action: Index 1, Set AnchorPoint, Position And Scale, count 2
      [00:35:35] ExpressUI UpdateTitleFromEditing start
      [00:35:35] AMCDocBase Video Segments start
      [00:35:35] AMCDocBase Video Segments end
      [00:35:35] AMCDocBase Audio Segments start
      [00:35:35] AMCDocBase Audio Segments end
      [00:35:35] ExpressUI UpdateTitleFromEditing End
      [00:35:42] AMC [Editing] Exit normally


      If you don't find it there, please check with Tech Support about which systems are malfunctioning.
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  • Stefanos,

    Since you've mentioned an unhandled exception, I'll assume you've been looking at the contents of the Windows Application Event log. If that's the problem, writing to techsupport@nero.com is certainly in order. It wouldn't hurt to post what you've found there.
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  • I’m frustrated
    I asked techsupport and they suggested deleting some temp folders in %appdata% but that didn't help.
    I'm still waiting for a solution.
    Meanwhile I found this error in the windows log:

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  • Someone else is getting that exact message.

    I assume you've gone back to tech support in regards to their suggestions not working.
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  • Try going back to earlier AMD drivers. This worked for me and others
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