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Nero Video 2019 do not create 4K video
Hi. I have problem. I am using the new nero 2019 platinum and when i want to create a 4K video it will not save the file. It completes the adjustment, but it does not create anything. The videos from which I make the film are shot in 4K resolution. It is special that the year back Nero 2018 had no problem creating a 4K video and now it can not. That's why I bought Nero 2019, also but it does not working. Thanks for the answer and idea.
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Seriously? I bought a new Nero just because I had checked nVidia GPU hardware acceleration? Thank you very much for your advice. The video is already being saved. Tested in one video. In the near future, I will test on some of the larger, multi-part and effects-stacked. Thanks again.
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Exactly
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I wrote to support Nero and described the problem. Then I wrote that I was already using the forum to solve the problem and asked why their program had a problem with supporting hardware acceleration for nVidia products. They told me that the problem had to be solved by nVidia, Nero is fine in this regard.
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See my message from this morning (in the Netherlands that is :-):
http://forum.nero.com/nero_eng/topics...
B. -
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ELESOO,
On the other hand, in topic Hardware acceleration problem fixable! (by Nero with help from Nvidia) Since5.5 (Employee) told Lacobo, "Hi, we are workin on a solution for Nero 2019 and will provide an updated version. We will try to get it out soon." -
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As far as I understand @ Nero they have 1st line support (for only the very common questions), 2nd line support (that's also not fully aware what the developers are 'cooking' (my ticket was forwarded to that group)) and then there are the developers.
Because you (if you log a ticket) are only slow-chatting with 1st line support you sometimes get half wrong answers like "They told me that the problem had to be solved by nVidia, Nero is fine in this regard."
Let's hope Nero brings out a fix soon so we can use H.A. again. -
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