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Nero Video 2019 do not create 4K video

Hi. I have problem. I am using the new nero 2019 platinum and when i want to create a 4K video it will not save the file. It completes the adjustment, but it does not create anything. The videos from which I make the film are shot in 4K resolution. It is special that the year back Nero 2018 had no problem creating a 4K video and now it can not. That's why I bought Nero 2019, also but it does not working. Thanks for the answer and idea.
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