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Nero Video - Cannot export to MPEG-4 format

Hello everyone,

Whenever I try to export to MPEG-4 format in my Nero Video 2015 and 2016 I get an error : "Error occurred during export operation".

I saw my log and I see these lines :

[17:59:07] MMTools Connect XV Filters
[17:59:07] MMTools Connect XV Filters
[17:59:07] ExpressUI Pass 1: Create filters
[17:59:07] NeroExport Failed to run filter graph
[17:59:07] NeroExport TransExportFailed

Can you help me solve a problem ?
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  • Hello Bojan-

    I would need to see the entire log file. Care to post it (it might take more than one post).

    This problem has occurred for some people in various versions of Nero. One possible fix is to delete this folder-

    C:\Users\"your user name"\AppData\Local\Nero\Nero 16\Nero Vision (Nero 16 is for v2015). Since you also have v2016, delete the Nero Vision folder in the Nero 17 folder.
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  • Hello Wither,
    [16:33:43] NeroExport Unknown audio type
    [16:33:43] NeroExport License checking for 40, result : 1
    [16:33:43] NeroExport License checking for 81, result : 1
    [16:33:43] NeroExport Get State of AC3 : 100000
    [16:33:43] NeroExport TransSever License check result for 71 with the flag GetLimitation_Flag_Consume : 1
    [16:33:43] NeroExport TransSever License check result for LicenseLim_AC3_Decoding_Encoding with the flag GetLimitation_Flag_Consume : 1
    [16:33:43] NeroExport License checking for 550, result : 1
    [16:33:45] NeroExport HACC type: -1
    [16:33:45] ExpressUI BEGIN Nero Digital profile initialization
    [16:33:45] ExpressUI Profile name: {1846E614-B608-4687-A6B4-89759C163657}, Number of profiles: 7
    [16:33:45] ExpressUI Profile 0: PSP AVC {C0000002-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 1: PSP AVC (480x272) {C0000003-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 2: PSP AVC (720x480) {C0000004-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 3: PSP AVC (640x480) {C0000005-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 4: PS3 AVC {C0000006-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 5: iPod/iPhone AVC {C0000007-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 6: AVC {C0000001-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile name: {316E3DFE-5956-4954-BBB4-EFDBBAF18D45}, Number of profiles: 7
    [16:33:45] ExpressUI Profile 0: PSP AVC {D0000001-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 1: PSP AVC (480x272) {D0000002-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 2: PSP AVC (720x480) {D0000003-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 3: PSP AVC (640x480) {D0000004-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 4: PS3 AVC {D0000005-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 5: iPod/iPhone AVC {D0000006-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 6: AVC {80000005-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile name: {36503648-6B1F-4951-BE45-D32D639B99C9}, Number of profiles: 7
    [16:33:45] ExpressUI Profile 0: PSP AVC {B0000004-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 1: PSP AVC (480x272) {B0000005-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 2: PSP AVC (720x480) {B0000006-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 3: PSP AVC (640x480) {B0000007-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 4: PS3 AVC {B0000008-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 5: iPod/iPhone AVC {B0000009-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 6: AVC {80000003-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile name: {1A784A54-4413-45D6-ABE2-F92D86F9E509}, Number of profiles: 22
    [16:33:45] ExpressUI Profile 0: PSP AVC {60000007-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 1: PSP AVC (480x272) {60000008-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 2: PSP AVC (720x480) {60000009-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 3: PSP AVC (640x480) {6000000E-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 4: PSP {50000007-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 5: PS3 AVC {6000000A-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 6: iPod/iPhone AVC {6000000D-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 7: AVC {90000003-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 8: MPEG4 3GPP {5000000A-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 9: MPEG4 {90000004-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 10: Flash Video (FLV) {70000003-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 11: AVC Ultra HD (4K) {C000000B-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 12: Nero Ultra HD (4K) Upscaling {C000000C-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 13: Nero HD Upscaling {60000010-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 14: Nero HD Upscaling {70000004-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 15: Nero HD Upscaling {5000000B-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 16: Nero HD Upscaling {C000000D-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 17: Nero HD Upscaling {B000000D-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 18: Nero HD Upscaling {D000000F-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 19: AVC Ultra HD (4K) {B000000E-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 20: Nero Ultra HD (4K) Upscaling {B000000F-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI Profile 21: MPEG4 QuickTime {5000000C-E965-440D-9C3E-E04704629F99}
    [16:33:45] ExpressUI END Nero Digital profile initialization
    [16:33:45] AMCDocBase XVTitle::InternalUpdateGraphForTanscoding
    [16:33:45] MMTools Connect XV Filters
    [16:33:45] MMTools Connect XV Filters
    [16:33:45] ExpressUI Pass 1: Create filters
    [16:33:46] NeroExport Failed to run filter graph
    [16:33:46] NeroExport TransExportFailed
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  • Hello,

    Yes I tried the suggestion but it didn't solve my issue.

    The error is the same, and the .log file is the same
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  • Rather than having you try a bunch of other things, I suggest sending an e-mail to tech support via the contact form at nero.com, support, contact, technical support.

    Please let me know what they have to say.
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  • I contacted them few days before making this post and they didn't reply yet, and honestly, I don't think they ever will ...

    If you have any more suggestions, I will be more than happy to try them. Thanks for the effort.
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  • In the same path I gave you before, there is a SharedMediaData folder. You can also try deleting that.

    If you don't hear anything from tech support by Tuesday, let me know.
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  • Hello I found out what causes the problem. It is the scrolling and the static text. Do you know what I can do ?
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  • Hi Bojan- where you been for 3 weeks?

    Did you ever hear from tech support?
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