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Nero Video Content Pack Disappeared

Hi, I am using Nero Video Platinum 2017 and for no reason I can't access the content pack or Fast Motion effects.

They have previously worked but just stopped.

I have reinstalled both the software and content pack but with no success.

Thanks for any help - Patrick.
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  • Hello Patrick-

    The only thing I can think of, off hand, is that your purchased serial number is not in the Nero ControlCenter or it's not correct. It should have automatically been picked up from the registry when you reinstalled (it's not removed when you uninstall Nero). Take a look.
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  • Thanks.. I just checked and I have a Serial number for both 2017 and 2017 Platinum
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  • If the serial number for Classic is in the ControlCenter, try removing it. I can't remember if it needs to be there if you upgrade from Classic to Platinum but I don't know if that's what you did. I've always had Platinum so I can't check it.

    Just to be clear, you can't access the Content Pack. It's nothing but all the effects, etc. that appear in the various Nero apps.

    Is Fast Motion the only effect you can't access? Have the extra templates in the editing screen as well in the menu editing screen disappeared?
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  • Thanks for the detailed reply.

    I now realse the audio is also missing. Previously there were a number of supplied tracks that automatically fit the length of the video clip. Some of the titles included: Filmstrip, Airplane, Balloons, Wintertime, Flying Silhouettes etc. These are also gone. Whereas the Motion effects are there but I can't drag them onto the timeline.

    A lot of the Express Video Effects also don't work.

    I did notice when I reinstalled the software and content pack that Pictures in my media has 10 pre-installed examples, which I don't think were there earlier.

    Thanks again for your help.
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    Hi Patrick,
    Something "out of left field" that might be worth a try:

    It might be a case of the "cache" folders becoming corrupt. You can delete the Nero Video "Cache" folders, and they will be re-initiated when Nero Video starts up again.

    Where to do the deleting:

    Substitute your windows username for "YOUR USER NAME" below ...

    For Nero 2017 :

    (1)
    Delete the folder "Nero Vision" at
    C:\users\YOUR USER NAME\AppData\Local\Nero\Nero 2017

    (2)
    Delete the folder "SharedMediaData" at
    C:\users\YOUR USER NAME\AppData\Local\Nero

    (3)
    Delete the folder "Nero Vision" at
    C:\users\YOUR USER NAME\AppData\Roaming\Nero\Nero 2017

    Note: The above folders are usually "hidden" folders in Windows, so you might have to use the "View" Tab in Windows File Explorer to show hidden files from C:\users\YOUR USER NAME
    and below.
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    Thanks Phil,

    FANTASTIC... it worked perfectly. All my effects and sounds are back and I can apply them with no problems.

    I can't thank you and Wither enough for the professional, insightful and quick help.

    Kind regards,

    Patrick Bonello
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