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Nero Video don't work properly anymore. Help mw to reswet the program

Using 2016 Platinum, since decemer 2016 I 've got a problem with NERO VIDEO: Trying to make a video after importing a filmfile rendering by Pinnacle 14 (MPEG2), it turned out that the result before burning, and after burning as well, is only a flash of the film and than is only audio to hear and nothing to see. Please help me to reset the program!!!!
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