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I’m frustrated

Nero video fails with "serious error" when I try to import a video into the project.

In Nero Standard 2018, I open Nero Video, click on Import a file, choose the file. Almost immediately, an error message box comes up with text similar to:
"Nero Video has encountered a serious error and must close. Do you want to save your project?"
There is no error number, no stack dump, no log file.
What is causing this?
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  • I found a Windows Application Log entry. Nero Video is throwing an unhandled exception. Here is the details for the entry:
    Application: NeroVision.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.AccessViolationException
    at NEE.NeMediaDetClass.GetMediaInfo(System.String, System.String)
    at Nero.Vision.AssetsManager.FileAssetDetector.GetFileAsset(System.String, Nero.Vision.AssetsManager.AddAVInfo)
    at Nero.Vision.AssetsManager.MediaAssetManager+MediaAssetFactory.CreateFileAssetDirectly(System.String, Nero.Vision.AssetsManager.AddAVInfo, Boolean)
    at Nero.Vision.AssetsManager.MediaAssetManager+MediaAssetFactory.InternalCreateMediaAsset(System.String, Nero.Vision.AssetsManager.AddAVInfo, Boolean)
    at Nero.Vision.AssetsManager.MediaAssetManager+MediaAssetFactory.addMediaFiles_DoWork(System.Object, System.ComponentModel.DoWorkEventArgs)
    at System.ComponentModel.BackgroundWorker.OnDoWork(System.ComponentModel.DoWorkEventArgs)
    at System.ComponentModel.BackgroundWorker.WorkerThreadStart(System.Object)
    at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr, System.Object[], System.Object, System.Object[] ByRef)
    at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessageSink)
    at System.Runtime.Remoting.Proxies.AgileAsyncWorkerItem.ThreadPoolCallBack(System.Object)
    at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
    at System.Threading.ThreadPoolWorkQueue.Dispatch()
    at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

    Followed by this event:
    Faulting application name: NeroVision.exe, version: 19.0.27.0, time stamp: 0x59a6bcf7
    Faulting module name: NeMetadata.dll, version: 19.0.2.0, time stamp: 0x59893ede
    Exception code: 0xc0000005
    Fault offset: 0x001b553c
    Faulting process id: 0xd50
    Faulting application start time: 0x01d357e19609d803
    Faulting application path: C:\Program Files (x86)\Nero\Nero 2018\Nero Vision\NeroVision.exe
    Faulting module path: C:\Program Files (x86)\Nero\Nero 2018\Nero Vision\SMC\NeMetadata.dll
    Report Id: 9dc220ad-3e5e-4431-8375-fb3bb6041e03
    Faulting package full name:
    Faulting package-relative application ID:
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  • Hi Bill-

    Sorry to have missed your post.

    Do you have .net framework 4.5.2 or later installed?
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  • Strange. I've never seen reference to targeting packs in Programs and Features. I also don't see .net framework 4.0.3 installed, even though that's the referenced version. I'm surprised that v2018 is still using that version.

    Before going to tech support, go here-

    C:\Program Files (x86)\Nero\Nero 2018\Nero Vision

    and find the nerovision.exe file.

    Right click on it and select "run as administrator."

    Does that help?
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  • Same problem. same event entries.
    Prior to submitting this question I had changed the compatibility to Windows 7.
    So I turned off compatibility and tried again.
    both normal and as admin. Still the same problem and same log entries.
    I tried to import a smaller file, about 300 mb, and it imported no problem.
    The files I need to import are just over 5 gb in size.
    Is there a size limit?
    The files are from a Christmas concert last year. three different angles 45 minutes each.
    Also, before your first reply, I did submit a ticket to support.
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  • Support got back to me.
    They asked me to run their first aid kit and reinstall Nero 2018.
    That did not help.
    I also tried some of the other part of Nero.
    Recoder fails on the file.
    MediaHome fails.
    I can open smaller .mov file in these products.
    The file that fails can be opened in windows "Movies & Tv" viewer.
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  • I don't think there's a size limit.

    Are the files on the same hard drive as Nero? Reason I ask is, if the hard drive is formatted to FAT 32, there would be a 2 GB size limit for a file. If the files were coming from a different drive, you would run into that size limitation.

    You should report the results back to tech support, if you haven't. Let me know if they can resolve it.
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