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nero video has encountered a serious problem and must close immediately

I just purchased Nero 2017 Platinum and installed on Lenovo AIO Windows 10 with intel Core i5-3470S 2.9GHz with 8GB Ram. When I attempt to use nero video or nero recode I get the message "nero video has encountered a serious problem and must close immediately"
I would appreciate if someone could please advise if this issue can be resolved.
Many thanks
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