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I’m frustrated

nero video has experienced a serious problem and must close immediately

I've been using this install of NERO 2017 successfully for, well, since 2017.

Today, I import my videos fine, but as soon as I make my first cut I get the message:
"nero video has experienced a serious problem and must close immediately"

Happens over and over!
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  • Hi Paul,
    Sometimes the following will solve mysterious issues... perhaps worth a try? ...

    It might be a case of the "cache" folders becoming corrupt. You can delete the Nero Video "Cache" folders, and they will be re-initiated when Nero Video starts up again.

    Where to do the deleting:

    Substitute your windows username for "YOUR USER NAME" below ...

    For Nero 2017 :

    (1)
    Delete the folder "Nero Vision" at
    C:\users\YOUR USER NAME\AppData\Local\Nero\Nero 2017

    (2)
    Delete the folder "SharedMediaData" at
    C:\users\YOUR USER NAME\AppData\Local\Nero

    (3)
    Delete the folder "Nero Vision" at
    C:\users\YOUR USER NAME\AppData\Roaming\Nero\Nero 2017

    Note: The above folders are usually "hidden" folders in Windows, so you might have to use the "View" Tab in Windows File Explorer to show hidden files from C:\users\YOUR USER NAME
    and below.
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