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I’m frustrated

Nero Video Stops

I think I bought my last Nero product. I bought Nero 2018, and many versions previous to that. This one seems to have problems I don't remember seeing before. Sometimes Nero video gets stuck while loading a project. I have to use the task manager to close it. Also, it very often stops just before it writes to a blu-ray disk. I wait for an hour and a half to two hours and then it gets stuck and my time is wasted. I decided to write the project to the hard drive and then use the Nero burner to move it to the blu-ray. Sometimes it gets stuck while writing to the hard drive! I waste a lot of time using Nero video. I googled the problem, and some have said that another program interferes with Nero. I closed as many programs as I comfortably could, and it STILL gets stuck! I am trying other software such as Movavi and Wondershare. So far they do not have the same problems that Nero does. Why is that? There are many video editors out there, and I think I could find one that does a better job. It is a shame. I used to like Nero.
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  • Just forget Nero. It is a pity that Nero has decided to abonden all her clients. They just do not answer any queries sent to them. Nero has now become a scam. They have just changed their tactics. I mean. They make you buy the program. On paying they send you the License No. They keep trak on it. After a year they do something so that the program will not work any more, and they make you buy a new one. I have been through this 3 times. Now they will not scam me anymore.
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  • It’s can’t be a real Nero it comes from somewhere out of Germany the real Nero is in New York and it’s called D & H Nero I don’t know how Germany is intercepting there product but it’s missing links for that picture slide show to go on a dvd...
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  • Hello Ella.

    Thanks for your comment. Yes the Nero-Video 18 which I have comes from Germany but then, you are confirming what I said that our Nero program is a scam. Why does it work Ok for about 11 months and then all of a sudden starts giving headaches and frustration. There must be something fishy.
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  • Hi Rocky-

    You can download the Nero KnowHow Plus and submit your problem to tech support.

    Try something for me.

    Go to Accessories, System Tools and run the Disk Cleanup utility. When it says how much space it can free up, check the boxes for Temporary Files and Recycle Bin. Let it run. When done, restart your computer and then try some of those operations.

    Does that help?

    Ella, why haven't you answered my question in this thread- http://forum.nero.com/nero_eng/topics...
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    • Well, it seems that what I suggested helped somewhat. If you do a lot of video editing/burning, I suggest doing that periodically because a huge number of temporary files are generated in the encoding process. I assume that you have at least 50 GB of free space on your drive.

      Seems to me that the problem with importing a project is addressed in other threads. Do you have the updates for v2018 installed?

      The time may be increasing because it has to encode the video for blu-ray vice a DVD. If you have SmartEncoding enabled, the time should diminish if all of the files don't have to be encoded.

      I suggest going to tech support using the method I provided above. Note that they don't work the weekends. Let us know their response.
    • I don't see my last reply to you. It said that actually, it did not help. Nero locked up immediately while it was loading its own project, even after I did what you suggested. Also, Nero locked up many times after I did that. Probably 7 or 8 out of 10 times. So much that I was considering giving it up completely. I think you may have misread my comment.
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  • I think I may have found a solution. I do not know why it works (or seems to work). I went to Options->Recording Format Options and turned off Smart Encoding. After doing that, I was able to create 3 50 GB Blu-ray disks without any errors or lockups. I am putting this info here because it may help others.
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