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Nero Vision won't identify/burn some MKV files, but the files play fine in VLC

Hello, I usually burn MKV files by dropping them in nero vision and burning to dvd. But recently when I download an .mkv file and drop it in Nero, Nero says it is not a valid file type. But the mkv file will play VLC player with no issue. This is now happening frequently, does Nero have an MKV codec that needs to be updated?
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  • lorde,

    Nero version? Nero 2016 will not import DTS audio; Nero 2017 is even more restrictive.

    Link to a problem file?
    Or, use the free MediaInfo program to get data for a problem file and post it between <PRE> and </PRE> tags like so:

    <PRE>
    ... copy the MediaInfo "Text" data and paste it
    </PRE>
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  • I am getting similar results. Some .MKV files will load, many will not. It seems if subtitles are already included in the MKV files, Nero rejects them.
    Media stream gives me this info


    General
    Unique ID                                : 218069156987496191506840453191769115044 (0xA40E97894F9F74738E9B18BEF6C5C9A4)
    Complete name                            : G:\Waiting\And\Andromeda (2000) S01-05 Season 01-05 (1080p BluRay x265 HEVC AAC 5.1 ByteShare) [UTR]\Andromeda 01x05 Double Helix.mkv
    Format                                   : Matroska
    Format version                           : Version 4 / Version 2
    File size                                : 449 MiB
    Duration                                 : 42 min 58 s
    Overall bit rate                         : 1 460 kb/s
    Movie name                               : andromeda s01e05 1080p bluray x264-greenblade [REd].mkv
    Encoded date                             : UTC 2017-01-27 17:20:25
    Writing application                      : mkvmerge v9.7.1 ('Pandemonium') 64bit
    Writing library                          : libebml v1.3.4 + libmatroska v1.4.5

    Video
    ID                                       : 1
    Format                                   : HEVC
    Format/Info                              : High Efficiency Video Coding
    Format profile                           : Main 10@L4@Main
    Codec ID                                 : V_MPEGH/ISO/HEVC
    Duration                                 : 42 min 58 s
    Bit rate                                 : 1 202 kb/s
    Width                                    : 1 920 pixels
    Height                                   : 1 080 pixels
    Display aspect ratio                     : 16:9
    Frame rate mode                          : Constant
    Frame rate                               : 23.976 (24000/1001) FPS
    Color space                              : YUV
    Chroma subsampling                       : 4:2:0
    Bit depth                                : 10 bits
    Bits/(Pixel*Frame)                       : 0.024
    Stream size                              : 370 MiB (82%)
    Writing library                          : x265 2.2+17-a2fe29ca5c6c:[Windows][MSVC 1910][64 bit] 10bit
    Encoding settings                        : cpuid=1173503 / frame-threads=2 / numa-pools=4 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=1920x1080 / interlace=0 / total-frames=1387 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=5 / no-allow-non-conformance / no-repeat-headers / annexb / no-aud / no-hrd / info / hash=0 / no-temporal-layers / open-gop / min-keyint=24 / keyint=240 / bframes=8 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=40 / lookahead-slices=0 / scenecut=40 / no-intra-refresh / ctu=64 / min-cu-size=8 / no-rect / no-amp / max-tu-size=32 / tu-inter-depth=3 / tu-intra-depth=3 / limit-tu=0 / rdoq-level=2 / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=4 / limit-refs=1 / limit-modes / me=3 / subme=4 / merange=57 / temporal-mvp / weightp / weightb / no-analyze-src-pics / deblock=0:0 / sao / no-sao-non-deblock / rd=6 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / b-intra / rdpenalty=0 / psy-rd=0.30 / psy-rdoq=1.00 / no-rd-refine / analysis-mode=0 / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=22.0 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=0 / ipratio=1.40 / pbratio=1.30 / aq-mode=3 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=2 / transfer=2 / colormatrix=2 / chromaloc=0 / display-window=0 / max-cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / opt-qp-pps / opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / no-opt-cu-delta-qp / aq-motion
    Default                                  : Yes
    Forced                                   : No

    Audio
    ID                                       : 2
    Format                                   : AAC
    Format/Info                              : Advanced Audio Codec
    Format profile                           : HE-AAC / LC
    Codec ID                                 : A_AAC
    Duration                                 : 42 min 58 s
    Bit rate                                 : 256 kb/s
    Channel(s)                               : 6 channels
    Channel(s)_Original                      : 17 channels
    Channel positions                        : Front: 15, Side: L R
    Sampling rate                            : 48.0 kHz / 24.0 kHz
    Frame rate                               : 23.438 FPS (1024 spf)
    Compression mode                         : Lossy
    Stream size                              : 78.7 MiB (18%)
    Title                                    : Surround
    Language                                 : English
    Default                                  : Yes
    Forced                                   : No

    Text #1
    ID                                       : 3
    Format                                   : UTF-8
    Codec ID                                 : S_TEXT/UTF8
    Codec ID/Info                            : UTF-8 Plain Text
    Duration                                 : 41 min 17 s
    Bit rate                                 : 79 b/s
    Count of elements                        : 502
    Stream size                              : 23.9 KiB (0%)
    Title                                    : ENG WS DVDRip -TyR
    Language                                 : English
    Default                                  : Yes
    Forced                                   : No

    Text #2
    ID                                       : 4
    Format                                   : ASS
    Codec ID                                 : S_TEXT/ASS
    Codec ID/Info                            : Advanced Sub Station Alpha
    Duration                                 : 41 min 30 s
    Bit rate                                 : 116 b/s
    Count of elements                        : 502
    Compression mode                         : Lossless
    Stream size                              : 35.5 KiB (0%)
    Title                                    : ENG DVD -Unknown
    Language                                 : English
    Default                                  : No
    Forced                                   : No

    Menu #1
    00:00:00.000                             : :00:00:00.000
    00:03:32.087                             : :00:03:32.012
    00:09:46.086                             : :00:09:45.985
    00:18:18.014                             : :00:18:17.964
    00:32:30.031                             : :00:32:30.015
    00:42:12.030                             : :00:42:11.996

    Menu #2
    00:00:00.076                             : :Chapter 1
    00:04:20.222                             : :Chapter 2
    00:09:44.927                             : :Chapter 3
    00:18:16.388                             : :Chapter 4
    00:25:11.367                             : :Chapter 5
    00:32:28.531                             : :Chapter 6
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  • I think you need v2017 to decode a HEVC file (which your information indicates you have).
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  • 1
    ScottH,

    You can use the free XMedia Recode to convert your HEVC (h265) a format accepted by Nero 2016 such as MPEG-4, H264.
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  • i use the dvd to h265 XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXl to rip my DVD, i have been using Nero 2016 Platinum, it seems supports h264, well, should i update to 2017 version?http://www.nero.com/enu/downloads/previous-versions/download-nero2016-platinum-free-update.php
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