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Nero 11 freezes when trying to import video either from a camera or hard drive

Sorry if this has been covered before but I have searched and wasn't able to find anything.
I am trying to import video from my AVCHD camera, but the programme becomes unresponsive - even after 30 mins, same applies if I try from the Hard drive. I am a novice user of Video 11 so thought it was me although I last used it a few months ago and all was ok. I downloaded the trial version of Nero video 14 and all worked ok on 14 but still same problem on Nero 11 Video. I can no see any updates so if anyone can help I would appreciate it.
Regards John
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