I’m frustrated

nero 14 burning failed error 3

Nero 14 platinum - Burn process failed - whilst making a dvd of family holiday pictures - I've sent the log file to Nero directly via the tech help in my account but have been completely ignored (fantastic customer service !!!!) , I've also tried writing to the hard drive, same error - Nero doesn't even attempt to transcode - never any issue with Platinum 12
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