I’m Disappointed

nero 14 does not open.

On mar-03-2014 I purchased Nero 2014 (via eBay), I got a product code and I installed the software system on Windows 8. The application of Nero Video does not open, and does not allows to work. (On screen I get the yellow square with the logo and on the back an error message that there is a mistake, but I do not have access to confirm.) In addition I updated all the updates, and I tried to install the system on windows 7 with no success. I remove it and install it again Without success.

can you help me with it?
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