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I’m frustrated

Nero 14 Platinum Serial Number lost.

Hi, On December 8th I bought a downloadable versión of Nero 14 Platinum, then three days ago my system collapsed and I had to reinstall Nero but I don't have the serial key. I have e-mailed three times to try to contact someone but I haven't received any help.

Please, I'm totally frustrated and the feeling of wasting my money is horrible. So I need to get my serial key again. If you can help or give me some useful advice I'll be completely grateful.
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