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nero 2014 crashs / fails to populate with data upon uninstall/reinstallation

Nero 2014 has crashed... Nero and Nero AG folders have been renamed and the product uninstalled and reinstalled. there has been inadequate near-zero support from tech at Nero. we want the defective product refunded or up and running quickly. we have sent in the even logs. We have 16Gb RAM under Win 7 Ultimate.
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