I’m very disappointed

Nero 4k files don't play on Sony 4k TV. Which TVs or media players play Nero 4k files?

I just authored a 4k resolution slide show using Nero Video Ver. 15.0.12000 (Nero 2014 Platinum suite). I used the default settings which included a 60Mbs bit rate. I put the file on a USB 3.0 thumb drive and took is to my local Sony store to see if it would play. This file did not play on the Sony 65" Class XBR 4K Ultra HD TV, model XBR-65X900A. The TV error message stated that it was an unsupported format.

Does anybody know if any 4k TVs or 4k media players can play the Nero 4k format?
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  • Nero Media player supports the Ultra HD (4K) playback, editing and encoding.

    Please note here is Special minimum requirements for it:

    ­Windows® 7 SP1 Home Premium, Professional or Ultimate (64 bit), Windows® 8 (64 bit), Windows® 8.1 (64 bit)
    Intel® CoreTM i7-2600K (3,4 GHz) or above, AMD FX 8320 (3,5 GHz) or above, 4 GB RAM

    If you have 4K files , please check which Video specification are supported by your TV. Generally specific resolution and framerate for TV playback wil be required.
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  • How is the specification of the files produced by Nero Video?
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  • Since I don't keep up with every (any?) "improvement" in technology, I had never heard of 4K TVs when Nero 2014 arrived. Moreover, it didn't even make me curious. Now, that Alan has asked his question, I went looking.

    I probably didn't find the most up-to-date information, but generally, I found that there are very few native 4K TVs available. Most simply "up-convert" from 1080 HD. I found one TV with native 4K with a price tag of over $22,000. The biggest problem I found was this quote from CNet:

    Why Ultra HD 4K TVs are still stupid

    "11. There are no standards
    This is, perhaps the biggest problem with Ultra HD displays available right now/soon. HDMI 1.4, the current standard, allows for a maximum of 4,096x2,160 pixels at 24fps. Granted this is slightly higher than the 3,840x2,160 of the current crop of Ultra HD displays, but it is not enough to do 4K 3D. It's not enough to do higher frame rates, either, which may or may not come into play (though with computers, it certainly will). Rumors point toward HDMI 2.0 offering more bandwidth, so higher resolutions and frame rates can be transmitted over everyone's favorite cable, but that will require different transmitter and receiver chips. This won't be a software upgrade, so all the current Ultra HD displays are already obsolete. Remember, this isn't as simple as swapping out a new cable; the hardware in the TV won't be able to accept the higher data rates. I don't hear any manufacturer mentioning that upgrade path for their $20,000 televisions.

    "When there is a standard, who knows what it might have? Maybe they will improve some aspect of color (either in better color depth or in a wider color gamut or both). These Ultra HD displays won't be able to take advantage of that, either."


    TerryJ's response did not address Alan's question, "Does anybody know if any 4k TVs or 4k media players can play the Nero 4k format?" Does he (and Nero) envision families gathering around their 84" computer screen to watch 4K TV?
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  • Hi Alan!

    According to the Sony site, this TV supports the following 4k formats: 3840x2160/24p ; 3840x2160/25p ; 3840x2160/30p ; 4096x2160/24p
    As TerryJ already mentioned, when you author something in Video, you need to make sure to select a resolution and framerate that is supported by the TV. It may also be possible that the TV only accepts 4k over HDMI (and not from an USB source at all). But as we do not have this TV in house, we can't confirm this. As for which TV supports what format - you should be able to gather this information from the TV maker's website (look for Technical Specifications).
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  • 1
    T:
    Using the resolutions you quoted as a search string, I did find the below description of a 65" 4K Sony in an article from New Zealand. Can you provide a link to the Sony site that has this info?

    The article from New Zealand is
    here.
    "Tech Specs

    RRP: $9,999
    Screen Size/ratio: 65"/16:9
    Supported colour systems: PAL, SECAM, NTSC 3.58, NTSC 4.43
    Supported resolutions: 3840x2160/24p, 3840x2160/25p, 3840x2160/30p, 4096x2160/24p, 1080/24p (HDMI only), 1080/60i, 1080/60p(HDMI / Component), 1080/50i, 1080/50p(HDMI / Component), 480/60i, 480/60p, 576/50i, 576/50p, 720/60p, 720/50p, 1080/30p (HDMI only), 720/30p (HDMI only), 720/24p (HDMI only)
    Video Processing: 4K X-RealityTM PRO, Motionflow XR 800
    Backlighting: LED
    Deep Color: Yes
    Viewing Angle: 178° (Right/Left), 178° (Up/Down)
    3D: Passive (4x 3D Glasses bundled)
    Simulated 3D:Yes
    Connectivity: 4x HDMI Connections, 3x USB 2.0, 1x Ethernet, 1x Composite Video Input, 1x Component Video (Y/Pb/Pr) Input(s), antenna, Analog Audio Input(s), Digital Audio Output, Headphone Out

    Other Features

    USB Play MPEG1/ MPEG2PS/ MPEG2TS/ AVCHD/ MP4Part10/ MP4Part2/ AVI(XVID)/ AVI(MotionJpeg)/ MOV/ WMV/ MKV/ WEBM/ 3GPP/ MP3/ WMA/ LPCM/ JPEG/ MPO (USB viewer supports FAT16, FAT32, exFAT and NTFS file systems)
    USB HDD Recording: 32GB to 2TB
    DLNA: MPEG1/ MPEG2PS/ MPEG2TS/ AVCHD/ MP4Part10/ MP4Part2/ AVI(XVID)/ AVI(MotionJ peg)/ MOV/ WMV/ MKV/ WEBM/ 3GPP/ MP3/ WMA/ LPCM/ JPEG/ MPO
    Parental Control: Yes
    Dimensions (mm): without Stand 1682W x 875H x 100D
    Weight (with Stand): Approx. 46.4kg"
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  • 1
    T:
    Thank you. I was there and went to the manual, missing the "specifications" link. But, now, I found this:


    The article I quoted above uses commas where the specification uses semi-colons. It's not clear to me exactly what resolutions are covered by the parenthesized HDMI comments in either case.

    Surely, Nero has tested the 4K files with some TVs to guarantee that they are viewable. Does Nero send samples of their video files to various TV manufacturers for verification as part of their Quality Assurance procedures?

    Well, I think you get my drift?
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  • 1
    Also very interesting:

    From:
    http://store.sony.com/65-class-64.5-d...
    ---------------------
    Movies in 4K Ultra HD
    Get the most out of your 4K Ultra HD TV with feature films in true 4K resolution only from Sony. The 4K Media Player (sold separately) comes preloaded with 10 feature films and video shorts. Coming soon – the Sony 4K network video service offering access to a library of 4K movies and TV show titles9.
    --------------------------------------
    And then:
    http://store.sony.com/4k-ultra-hd-med...
    -------------------------
    4K Ultra HD Media Player

    10 pre-loaded bonus feature films
    Connectivity to the Video Unlimited 4K network by Sony
    Built-in 2TB hard drive
    Additional collection of Indie films, shorts and 4K gallery videos
    ---------------------------------
    So, go me, it seems that the tv itself is NOT able to playback 4K Video files - only with a separate video player (for 699$) it can playback 4K Video files.

    Possible explanation:
    Decoding a compressed 4k Video takes more resources as a fullhd video - maybe the build-in decoders of the tv have not enough power to do this.

    So, they can only playback 4k via hdmi - as here the sending device makes the decoding.
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  • 1
    T, Jens:

    After reviewing the last few posts, IMHO, it is fair to say that it is unfair to expect the average Nero prospective buyer to be able to search for and interpret the information offered by Nero and TV manufacturers and make a reasoned purchasing decision. The obvious answer is for Nero to provide and maintain a list of compatible alternatives. So, again,

    Surely, Nero has tested the 4K files with some TVs to guarantee that they are viewable. Does Nero send samples of their video files to various TV manufacturers for verification as part of their Quality Assurance procedures?
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  • Omega Tester:

    The TV needs to support decoding and playback of H.264/MPEG-4 AVC 4K files. As Jens pointed out, unfortunately not all TVs do have built-in decoding capabilities of such files (yet). To my knowledge, TV makers only recently started to announce TVs with built in 4K decoders.

    However, it is also possible to playback such files using a PC connected to a 4K TV over HDMI (given that the TV supports the resolution and framerate of the video - see my earlier post).
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  • 1
    T:
    "Reading between the lines", I have to assume that the answer to my question,
    "Surely, Nero has tested the 4K files with some TVs to guarantee that they are viewable. Does Nero send samples of their video files to various TV manufacturers for verification as part of their Quality Assurance procedures? is a resounding, "NO".
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  • To answer your question: I have asked our testers: The TVs we tested only supports 4k playback via hdmi - not file-playback from usb/network.
    As T wrote, TVs with build in 4k Decoders are currently only announced.
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  • I have my computer plugged in via HDMI and I can play 4K but its not very practical for most people but there is some small 4K media players coming out soon if the FMP-X1 cannot import any self made content.This is irritating, but if you edit the files with a computer and wireless gaming headsets the video through HDMI to the TV, the images are startling.
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