I’m frustrated

Nero BackItUp 2014 freezes partway through

My Nero BackItUp 2014 (upgraded to the $25/month plan) keeps freezing at 6% at 1456 files (of 21,169 files), and is not ever to get past that. I only have 132 GB of files on my computer which is way under the 2 terabytes my that my new back up drive is capable of storing. How can I solve this?
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