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Nero MediaHome/KwikMedia Backup

How do you backup faces and other data input to this? It is quite laborious putting all this in, only to have to do it all again if upgrading or reinstalling.
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  • The problem is that we don't know for sure where the Faces information is stored. I suspect it's in the mediahub.faces folder here -C:\Users\"user name"\AppData\Local\Nero. That folder contains other folders and files which are probably applicable to NMH. You could try moving the faces folder temporarily to see what happens in NMH. On the other hand, it seems that NMH remembers all this so I don't think it's a factor if your are upgrading or uninstalling unless you delete NMH before installing the upgrade.

    Obviously, if you need to reinstall your OS, you would probably lose all that information (I don't know about a OS repair). In this case, I think you would need either a drive backup or drive image to recover your drive and get the information back. Obviously, if the information is where I surmised, then you could periodically back it up.

    Maybe one of the employees will respond. If they don't, you can send an e-mail to tech support. If you do, let us know what they have to say.
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  • I thought that too.

    However on upgrading to Nero 2014, MediaCenter seemed to recognise all my photos etc., but after a few minutes I got the 'Nero Media Center has a problem and needs to shut down' Windows error message.

    The only way round seemed to be to disable (by renaming) the 'Nero' and 'Nero_AG' folders in \AppData\Local\. But then of course you have to recreate all of the face recognition, album and slide show data.

    I seem to recall exactly the same issue when upgrading from the old Kwik Media to the (free) Media Center.

    Given the effort required to create this data, there must (or should) surely be a way to back up some or all of the Media Center database independently of the application.
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  • When I upgraded to v14 from v12, NMH had all the same settings and files that I had made\added in v12. I didn't have to do anything. When switching from Kwik Media to NMH I had the same experience. I think that's the way it should be since NMH is merely an upgrade from MediaHub and Kwik Media and is common to v10-v14. It's the same program as MediaHub with Nero MediaHome 4 integrated into it. It's no different than Nero Video vs Nero Vision. Nero Video is the same program as Nero Vision, dating all the way back to Nero 5 (and possibly earlier). Obviously, the look of Nero Vision and, then, Nero Video has changed over time and many additional features have been added with each version. Starting with v10, Nero went to a Windows installer but I don't think that affected the program itself. I know I'm opening myself up for criticism from the Nero employees since I think it's been said that some of the Nero programs were rewritten.

    Did you try moving that folder and looking at the results or did that become a mute point because of what you did when you got the error message upon upgrading to v14?
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  • I agree that is the way it should be. Unfortunately that does not seem to have been my experience.

    The same also applied when for reasons entirely unconnected with the Nero products, I needed to do a system refresh.

    In practical terms I guess you would need to archive the entire database, i.e. thumbnails, tags, albums, slide shows etc. as well as face recognition. On restoring an archived database, the product would obviously need to synchronise with the media files as they then were, and adjust accordingly - rather than just throwing up its hands and crashing out.

    It is a pity that Nero do not provide an easy and obvious way to protect the investment of time and effort in setting things up. In an otherwise very similar product (Adobe Elements Organiser) you can do precisely that.
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  • Other than the backup options we've already discussed, there's not anything else I can add. It's surely different from most of the other Nero apps and normal Windows software.

    Send an e-mail to tech support and let them weigh in on this one. Let us know what they have to say.
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  • I’m furious
    According to an email response I had when I asked about moving my photo database from a dying machine to a sparkly new one, no backup is possible as the program does not "remember" faces and dates. This would suggest that NOTHING is backed up. I have spent MONTHS tagging, dating and...er..... 'facing' a few thousand photos, only to find that the backups I was religiously performing, are worthless.

    I hope everyone can be made aware of this because they are wasting countless hours as hard drives ALL fail. And all photo data will die with them.
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  • 1
    I don't know how the e-mail was worded but I don't believe it doesn't remember the faces and date information. Renaming those folders causes you to lose the information. That suggests that those folders contain the information and, if you backed up those folders, you could transfer them to the new system and NMH should recognize them. The ideal way to retain everything is to clone (make an image of) your C: drive and then restore that to the new system. That reminds me, I need to make a new image of my system.
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  • Thanks, Wither 1. The wording was:-

    "We are sorry that if you want to install Nero MediaHome( former Nero Kwik Media) to a different computer.
    Even though you move all the media files and data to that computer, Nero MediaHome still can not remember those face recognition or amended dates.
    Because this features are all set by the program, it can not be moved or transferred.
    Thank you for your understanding."

    Unfortunately, a clone is impossible as, amongst other things, this is a 'clean sweep' exercise and OS change.
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  • Chris,

    Another user asked if he could change a photo's date in Nero HomeMedia. Not knowing that it can be done, I suggested Picasa. Then, a Nero employee pointed out that it can be done. So, not being a "true believer", I tried it. I changed the date of a photo using Nero MediaHome; then, I opened it up in Picasa to verify that the date was changed - it was. So, the date information is traveling with the photo unless Picasa has access to Nero MediaHome's databases. :--}

    Maybe another go around with Tech "Support" is in order. I'm guessing that the face info is hidden in a MediaHome database along with the project definitions, etc.

    If you know what that "clean sweep" business is about, please enlighten me.
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  • I don't have any pictures with the date embedded on them.

    I think a clean sweep means he is starting out with a new hard drive. I see that he replaced the OS so a image file wouldn't do any good unless it was only a image of the affected folders. I guess we have to take tech support's word for it. I don't like reading between the lines.
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    • Chris talked about a clean sweep. I guess my suggestion regarding an image could apply to either person. That's the problem with multiple posters in regards to the same problem in a thread- I lose track.
    • Apologies for the delay and my thanks for all comments.

      Yes. My 'clean sweep' DID refer to moving to a new computer and new OS - while getting rid of a lot of junk from the old one.
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  • Omega Tester

    Many thanks for mention of Picasa. Before leaving the house yesterday, I downloaded it and left it happily finding faces and seemingly retrieving most (if not all) of the data in my photos. I'm looking forward to seeing how much it's actually cot. So it's very much 'goodbye' to Kwik Media for me. The poor response from 'support' has caused me to lose a great deal of faith in Nero (they seemed perfectly calm about me potentially losing months' worth of work) so any further upgrade to ANYTHING Nero seems unlikely.

    Thanks again.
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  • So not a lot has moved on this over the past year.

    For the record, I have in the recent past managed to recover the Media Home database by overwriting the entire appsdata/local/nero folder from a copy I happened to have from some months earlier. This covers the situation where the database becomes corrupt or Media Home arbitrarily decides to wipe and rebuild it.

    I suspect it may be somewhat different when upgrading to a new machine with a new operating system (e.g. Windows 10) particularly if Microsoft change the default folder location of user files. The facial data obviously has to be linked to specific files in specific locations and won't work if anything has changed.

    However it would be nice if some of the other things, e.g. the contents of albums and any aliases for place names, could be stored or backed up in external files which could be accessed directly either from within Media Home or a text editor.

    Exactly the same can be said of Picasa which is of course dependent on continued support from Google.
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  • Hello again, Wither 1. Most of the 'tagging' on 3000 photos (but not all) organized in the Faces part of MediaHome suddenly disappeared. Are they retrievable? I started to re-tag them, and then looked at how many I would have to go through. Hence this reply to a somewhat related topic.
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  • The most recent update to Media Home gives the ability to 'copy' (i.e. backup) the entire contents of the media libraries, including the Nero data files with the tagging information. Not much good if you have lost data before this came along.

    This metadata all appears to be contained in the folders 'Nero' and 'Nero AG' within c:\users\[username]\appdata\local\. If you can find recently backed copies of these folders, you can overwrite the current ones and restore any tagging that has been lost. Obviously changes since the date of the backup won't be reflected, and it won't work if the location of files has been changed. Depends what backup software you are using.
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  • Thanks for that, Malcolm. My most recent backup is too recent and the only one I have, methinks. I guess it's lost, but I wonder what triggered the loss.
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  • The sort of thing that might trigger it, is any sort of change in the folder structure where the actual media files are stored, or in the file names themselves. I inadvertently lost a whole lot of face tags when moving some picture files into a One Drive folder in order to share them. Editing or renaming files outside of MediaHome.
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