Nero MediaHome Problem

Hello,

I have recently installed Nero Platinum 2014 latest version (Download from Nero.com).
I have problem with Nero MediaHome viewer. it doesn't play any video of any format.
When I open the video with Nero MediaHome, it open and the screen stays black and there is no error, no progress in progress bar.

How I can solve the issue?
I have already done reinstalls and update several times.

Regards,
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