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I’m frustrated

Nero messes up file names

When I place files in the window to be burned, the names of the files are sometimes changed or truncated, even though they are only 10 or 12 characters long. In some cases, it happens when a file name contains a comma or apostrophe, but in other cases I see no rhyme or reason for it. As a result I have not been able to use the product. I haven't found reference to this problem in the forums.
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  • Hi Jerry-

    Which version of Nero are you using and which application are you using? What are you selecting when you open the application? Perhaps a screenshot of the problem would be useful.
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  • I am using Win 7 Home, Nero 2014, both Express and Burning ROM.. Trying to burn audio cds. Central problem seems to be the apostrophe, which cause file name to be truncated and transferred into the "artist" field. If I delete the apostrophe from the filename, drag it over to Nero, and put the apostrophe back, everything is fine. Way too much trouble, country song titles contain a LOT of apostrophes! Roxio does not do this.
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  • I tried it in v9, v10 and v14 with mixed results. I don't have time to pursue this further on my own.

    Would you send an e-mail to tech support at techsupport@nero.com? Please let us know what they have to say.
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  • I’m frustrated
    When you drag a filename from the browser to the left pane, Nero detects special characters such as (') (-) and truncates the name e.g. Ain't No Grave becomes t No Grave. Select the shortened name and find the Ai in the Artist field. (The n is lost.) To fix, in the properties box select the Artist field, delete with CNTL-X and Paste with CNTL-V in the Title field and restore the n. For some reason NERO thinks that this is a good feature. For me and my naming convention this is an enormous pain. Nero should provide a settings file where this feature could be turned OFF.
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  • I don't know if Jerry contacted tech support. If he did and he still follows this thread, I hope he responds.
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  • I’m frustrated
    I have contacted support in the past about this feature Nero has imposed upon us. There is probably some user for whom this feature works. Or maybe there is some obscure Microsoft naming standard coming into play. Meanwhile, those of us who have ",","'","-" "+","(" ")" in our file names(titles) just have to suffer and edit each title with any special character we want to burn. It is very frustrating.

    To me, it should be an option, defaulting to ignoring special characters in titles. Those few users who want it could check a box to enable it.

    Typical titles for me are:
    Orphans Of God (Avalon) Demo +3 CDG.WAV
    The Anchor Holds (Duets) woBGV -2.wav
    I'll Fly Away Demo +2 CDG.WAV
    O Come, O Come Emmanuel Med woBGV.wav

    I think that it is a very reasonable request to be able to drag these titles across with the title preserved.

    If Nero believes that the majority want it the way it is, I wish they would make the case for it. I personally think it is costing them customers to keep it the way it is.

    I would like to see other opinions ...
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  • The bane of every programmer is someone who places characters such as these in their data:

    - | * & + / \ ~ [ ] { } , #

    :)
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  • I’m frustrated
    Certain special characters are not allowed by Microsoft to be in a filename, and that's OK. My point is that any character that Microsoft allows to be in a file name should not be intercepted and change the resultant file name in the list of titles to be burned.

    My guess is that someone has their songs named: Artist, Song name. Then the program detects the "," and puts the artist in the Artist field and the Song Title is left in the Title field.

    That's OK for them, but I would guess that most folks just name their files with the song name, with , ' + - ( ) included, as I do (see examples).

    As the file is transferred to the song list the program has to examine each character and compare it to a list of special characters and if it finds one, perform a special action, splitting the name into the Artist and Title fields. The program could easily detect an option flag, bypass the checking and transfer the entire filename to the Title field.

    The way it works now is frustrating to me and others who started this topic. I hope that Nero would take notice and consider giving the users the option of bypassing this.

    Still, there are so many positive features, like volume normalization, SecureScan, song list including in Cover Designer and many others that keep me using this product. If they would provide the option of passing the filename intact it would be almost perfect.
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  • I’m confused
    It says at the top: "Nero AG employees are here to help".

    I would like some indication as to whether Nero AG has any interest in this topic.

    If so, how and/or when are they going to address it?

    If not, why not?
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  • I’m anxious
    I just emailed techsupport@nero.com.

    I included most of the entries above.

    I'll report back with their answer or that they did not reply.
    It's Friday so I'll give them until until next Friday.

    Hopefully I won't be "Officially Ignored"!
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  • I’m sad
    Friday passed and now it's Monday with no reply from techsupport@nero,com. So now I have been "Officially Ignored"!. It seems that this forum is being totally ignored by Nero AG and Techsupport@nero.com feeds directly to a digital shredder. Too bad.
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  • What kind of disc to you burn?
    In your first post, you wrote, you are burning audio-cds.

    Audio-cds don't have filenames at all.
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  • OK, now its clear. We are not talking about filenames.
    We are talking about title infromation.

    For title information:
    Nero first uses the meta-information from the files - so if you have correct tagges mp3, ogg or whatever files, nero gets the artist/title information form the tags,.

    Only, if no tag information could be find in the file, nero tries to guess the correct artist and title from the filename - of cause this is not always working correctly, as they are no general rules.

    In general, nero tries to seek for a delimiter (like -), and then interprets the part before the delimiter as artist and the part behind as title.

    So, best solution is to simple tag all files..
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  • Thanks Jens, for responding so quickly.

    The best solution is to NOT use the meta-information, but to use the file name as is.
    No ordinary user is going to know anything about meta-information.

    The solution is to have an option to use or not use meta information, or an option to use Name as Title.

    Windows 7 chooses meta-information when looking at folders containing music files in Windows Explorer such as Name, #, Title, Contributing artist, Album and that is a big headache. All most users are concerned with are Name, Size, Date modified, Length.

    Most users have no way of knowing how to copy the Name to Title even if they knew to try.

    A temporary and perhaps useful tool would be a utility to copy Name to Title for selected files in a folder. Perhaps there is a 3rd party utility users could be directed to use until Nero could implement an option.

    Users are getting the impression that Nero AG thinks that there is no problem, that we should just accept it the way it is. This is not going to happen.

    The way it is now is UNACCEPTABLE and is treated by most users as a MAJOR DEFECT in an otherwise SUPERIOR product.

    The first step in resolving this issue is for Nero AG to realize and acknowledge that this IS a legitimate problem that needs to be addressed.

    Let's keep the dialog going until a workable solution is found.
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  • > The best solution is to NOT use the meta-information, but to use the file name as is.

    Defintily NOT.
    The current behaviour was implemented on user request.
    Many users had files in the form: - .wav and wanted nero to read this and set artist and titel correctly.
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  • OK. Explain how to copy name to title. It can be done one at a time with Audacity Metadata editor but it needs to be able to be done for all files in a folder, if Nero AG chooses to refuse to provide the option within Burning Rom.

    Which user requested this, and why? How many users requested this?

    I would bet that there are many more who want the File Name automatically be used as the Title or the option to choose either.

    Why not please both groups by making it an option?

    How does Nero AG assess what users want?

    You seem to be dismissing this point of view - That's the way it is. Get used to it!

    That's not the way to build good customer relations!

    If your way is the only way, why don't you put out a white paper discussing it and defending your position with facts?

    Why not organize a poll of users?

    Does Nero AG have a twitter handle?

    Does Nero AG have a Facebook page?

    I thank you for responding but I don't agree with your and Nero AG's attitude on this issue.

    I would hope that you and Nero would choose to be more understanding of their user base.

    This is a REAL problem and Nero AG needs to realize that.

    Please continue to respond.
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  • > Which user requested this,

    I don't know the usernames anymore - it was many years ago.

    > and why?

    As already said: Most user have their audio-files organized like:
    -
    This is also the default output of many audio-cd ripping programs.

    > How many users requested this?

    It was a great amount.

    > Why not please both groups by making it an option?

    When you read articels about nero, the common complain is, that nero is too complex.
    Also: All Options need to be tested in QA - so each option increases the time needed in QA.

    > How does Nero AG assess what users want?

    There are many ways - for example this forum, customer questionnaires, techsupport, usage-statistics....

    But for this example, the way is:
    Our Techsupport collects all questions and requests. Each week they make a report containing a list of all issues.
    Depending on the number of people reporting a special problem, the actions are defined.
    If a problem is often reported, it gets a higher priority as a problem that is only reported once.

    Of cause we are trying to fullfill the requests of each user - but as nero has million of users, this will not always be possible.

    > Why not organize a poll of users?

    Nero Burning ROM has 1000 of different features and options - the suite much more.
    If we would make polls about each single feature, we would have to hire many people who organize the poll.
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  • This topic came up because many users already have 100's or more .wave files with a blank title in the metadata and there is no utility available to copy Name to Title.

    Audacity allows one to edit in Title but that cqan only be done one file at a time.
    Once the Title is there, Nero uses it even if it contains special characters.

    It would help the users to know the names of some common ripping utilities which populate the Title metadata field for .wav files.

    There are several metadata utilities for MP3, etc but that is a compressed file. Many like to use .wav files to retain the highest quality of the recording. But there seems to be a lack of metadata utilities for .wave files.This may be due to the architecture of the files, making it more difficult to handle their metadata.

    Yes, it is a problem to provide options. They need to be paid for by increased sales and customer satisfaction. Nero AG obviously feels at this time that the option to use the File Name as the Title would not be profitable. That's their decision to make. I obviously believe that it would be profitable and would increase customer satisfaction.

    I use many of the features in Nero Burning Rom and appreciate that they are there. Many are missing in competitive products. I will continue to use Nero in spite of the great agravation this feature now causes me.

    I am hopeful that some enterprising soul will come up with a metadata utility that will handle this problem, or point to one that already exists.

    I also hope that other users would see this problem discussed in this forum and gain an understanding of the problem and Nero AG's views on the problem and propose solutions/workarounds for the problem.

    Again, thanks for your timely responses.
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  • I got a response from Tech Support

    He seems to understand the problem but offers little immediate help.
    ==============================================================
    "Dear Mr. Williams,

    thank you for your e-mail.

    We apologize for this late response to your email. I checked the mentioned file names within Nero Burning ROM and can confirm the behaviour for an Audio - CD compilation. The file titles will be accepted normally within an UDF or ISO data compilation. Within older Nero products, special character had been used as limiter to access/retrieve information for the CD Text. If in your case, there are no track information for Audio files in the Gracenote database, you can edit manually the CD Text information, after inserting the Audio files. We will inform our development team concerning this behaviour, so that they can check if a change would be possible for a further version.

    Should you have any further queries, please do not hesitate to contact us again.

    Best Regards

    Gregory Fernandez
    Nero Support

    Nero Development and Services GmbH
    Rueppurrer Strasse 1a
    76137 Karlsruhe
    Germany
    Fax : +49 (0)7248 928 499
    http://www.nero.com

    NERO – SIMPLY ENJOYTM
    --------------------------------------------------------------------------------
    Geschaeftsfuehrer/Managing Director: Ingo Sesemann
    District Court/Amtsgericht Mannheim HRB 706530
    --------------------------------------------------------------------------------

    Ticket_category_code=NBR1 "
    ==============================================================

    I replied with a recapitulation of what has been said here, assuming that he may not actually look at this forum topic. I did provide a link hoping that he would look,

    I still think that an option to, if no metadata Title exists, either 1) operate the way it does today, , for those users that want/use it that way, or 2) use the file name, as is, as the Title.

    I do think there is a need for a Metadata editing tool that would operate on either individual files, (as Audacity does), or batch edit a group of files in a folder, and even include sub folders, to copy the File Name to the Title metadata field for WAV files and perhaps other audio types such as MP3,WMV etc. If such a utility exists, many including me would like to know about it.

    In the end, it is a business decision for Nero AG. Any feature addition/modification must be justified with the belief that the cost it will be paid for by increased sales and customer satisfaction. Time will tell what Nero AG decides.

    In the mean time, it would be nice to know what others think: Is this a problem for them or not. Please join the forum and comment. Thanks.
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  • I think this a good reply from a technical standpoint. It's also great that he's turning it over to the developers. Don't expect anything from that anytime soon since it probably won't be high on their priority list.
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  • I’m thankful
    1
    I found a utility that will copy the File Name into the Title Metadata Tag for an entire folder. I'm not sure about sub-folders.

    It's from SourceForge - IDTE-ID3 Tag Editor and it's free. (You can donate to GNU I think).

    You can get it here: http://sourceforge.net/projects/idtei...

    I copied several .wav files into a temporary folder for a test.
    I used the following steps to copy the File Name into the Title field:

    1) File Add Folder (I selected the temporary folder where I had copied some files)
    2) Select all the files (Cntl-A)
    3) Organize/Tag Files from Filename
    4) Enter %Title%
    5) Click OK
    6) Click the Save Icon or (Cntl-S) while files are still selected.

    Now when I ran Nero Burning Rom I didn't see anything under the Title in the browser (apparently Windows 7 Windows explorer understands MP3 metadata but not WAV metadata) but the metadata is there so when I dragged the files to the left pane, all special characters were ignored and the name displayed in IDTE Title field was used in its entirety.

    IDTE-ID3 Tag editor will do a lot more, so I'll explore it some more.

    I hope this info will help.

    This turns the Nero behavior into a positive. I think I'll be able to use it. Maybe others will too.

    If you try IDTW-ID3, please comment on your results and impressions, etc.
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  • I’m good
    I used a different tag editor, and found that the solution is to either copy the filenames into the title field, or get rid of the title field entirely.

    I was incorrect in saying that Roxio doesn't behave this way. Most of the time I am recording wav files from songs on LPs, and the software I use doesn't create tags, so I never noticed the problem in Creator. It was when I began ripping albums from CD that my software started creating tags automatically and the problem was noticed.
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