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Nero Needs to Provide Us with a Place to Register and See all of our products..

I have looked for it and it seems it used to be available. Nero needs to create a place where customers can have access to all of their existing licenses and products. If the product is registered, that helps Nero but it helps us. Rather than having to ask for a download, one can go to their own product page and find all the updates and downloads for every product they own. When they want to upgrade they can plug in the product they want to upgrade for the new product they want to buy. Nero provides a discount just for doing this as it takes an old license number out of circulation and it eliminates the use of one license for multiple upgrades or even accidental upgrades that the customer cannot support. If you do this, I have quite a number of ideas that will cause Nero to improve and customers to enjoy the process of staying current with their products. You can also provide plugins and tutorials and so much more that a visit to MY NERO is actually beneficial. Imagine how well you could "clean up" all of those wasted licenses that we all forget about. On each MY NERO PAGE, provide a place to share ideas with Nero or ask for help. From that page you can send it out to the public forum if the customer agrees.
give it some thought please. I know it will help you as a company.
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  • Used to be called "My Nero" All product info was listed there. I have not found it either...
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  • I agree, I have lost all the licenses and details on 3 Nero products due to a PC breakdown and I would have been greatly helped if the 'My Nero' was still available.
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  • I’m frustrated
    On a similar post a Nero employee replies *Registration is not possible in the moment", not more. They need the registration, which you made after installation for activating the environment, only for checking of illegal usage of your serial number.

    So you have to manage your registrations in the future by yourself. You should store them at a safe place.
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  • It is plane dumb to require registration before the product will actually function. But they took away the MY NERO account feature where all registrations can be found. Originally, that feature was available so that ALL paying customers could go to their section to get fresh downloads of their products, or get fresh copies of their registration numbers, or change their account information, etc., etc. Now Nero has closed down their Forum section. We ALL know why - I guess I would also duck and dodge my customers too, if I was screwing up with my customers too.
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  • Remain fair !

    Although the reason for closing of MyNero and the User Forums was not explicitly published, you should have seen what happened in the past there. The community was extremly abused by a certain number of users to the disadvantage of the other users. It was something like organized hacking. There was no other possibility as closing, to stop this criminal activities.

    Within the new community now arrangements been made to prevent abuse in the future. This has led to some restrictions, that means, some services are no longer available.
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  • I agree that some people should not even own a computer, let alone have access to public "forums" or another other activity conceived to accommodate a common "good." However, I believe that Nero is doing a huge disservice to themselves if the MyNero service remains discontinued for an extended period of time. Perhaps the responsible Nero employe(s) that facilitates the MyNero service is to "thin skinned" in terms of the definition of abuse, or criminal activities. Simply, if I was assigned the MyNero service (as an employee) I would "cut off" ANY computer IP address that abuse the service with foul language, hacking, or criminal activities. Simply, Nero should publish and advertise the rules of involvement in MyNero, then "turf" the abuser(s)...immediately.
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    • No, this would be a new unused Nero 2016 Platinum
    • You said you installed it- I assumed you used your purchased serial number.
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  • Since i can't see my old licenses anymore via my nero account, they need to fix the product registration info on this link since its invalid.

    http://www.nero.com/enu/support-custo...

    Bring back my licenses that I posted under my account.
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  • 1
    Ok. Here's how I got one of licenses back. I got Nero 8, but I probably bought Nero 7 at a retail store vs. online although I registered my Nero 7 license online.

    Log into the current online webstore. If you don't remember your account info, just reset it. Once logged in, select at the bottom of the screen the "my orders". It will bring up all your new/old orders and download links to the software. You'll also see a "resend order confirmation". Select this and it will send your old order confirmation invoice which contains your product license. You'll need to do this for each and every product. The order will be sent to the email address on file with the webstore.
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  • I almost want to beg those of you that would be willing to say, "Yes I would return to Nero if they got the message and put the talk into actions."

    I have seen what can happen when customers are willing to be organized around a common thread that will bring to the customer all the things that they rightly have deemed appropriate. The key to unlock that door is to gain entrance into the corporation by communicating that we as customers have a genuine interest in helping Nero work through the current issues that are hurting the company because wounded customers that aren't receiving proper treatment are going to have to go elsewhere.

    As I have communicated before, that I am willing to take on this role, and in so doing I can honestly let you know that I will put the needs and interests of each individual customer ahead of any needs of my own. My goal will be to offer Nero an opportunity to take the time to listen to the valuable insights that we can provide as customers. Nero will find no greater resource than those that have faithfully remained Nero customers over a considerable period of time and who are willing to set aside complaints and to move forward with a willingness to help Nero become a company that values us as customers, not because we buy its products but because we had great value when we arrived.

    True customer care will continue to be an ongoing mismanaged struggle until leaders realize that not only do its customers already have tremendous value but so does its employees. When a company finally realizes that it can not assign value, it only can recognize it and honor it both inside the walls and out, then the potential for change is without limit.

    When reps are treated with a priceless value it becomes difficult to not give those outside the walls the same care, for it is now a genuine expression of what each is experiencing within the walls and it is being modeled from the top down.

    It all begins with a commitment by leaders that this is one of the the single most important Corporate-changing decisions Nero leadership will ever make. It will not be measureable for it isn't a performance based approached with measureable outcomes which can be demonstrated ahead of time in an effort to gain support.

    Because of that this step appears to be a risk to leadership when it is a no-risk commitment which will produce increased customer loyalty, increased customer satisfaction, increased sales to existing customers and the best source of advertising a company could ever hope for; free, with customers telling others to join in and trying the ever improving product for increased sales means great resources for R&D.

    I would not offer any to help if I didn't have the conviction that Nero is faced with a cross roads decision and that I have the passion and experience to move forward, but only if there is a great deal of solidarity will we be able to support our intentions; in other words I am weak apart from the strength provided by a large number of customers who ultimately will be the voice that is heard.

    I am in no way making any claims that I am the only person capable of filling this role, but I do have the heart and passion for this.

    Lets help Nero do a better job of serving its own representatives who in turn will see how valuable we each are.

    Thanks for the opportunity to share my vision. I have confidence after reading so many of the responses share on this site. And remember it doesn't have to be me, it simply has to be a positive passionate conviction that we can change a Corporation.

    Al the best to each one of you.

    Blessings,

    David (GB)
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  • I’m happy
    David,
    I have been using Nero products for many years and I certainly am willing to say.

    Yes I would return to Nero if they got the message and put the talk into actions.

    Good Luck.
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  • Nero provides a common place for everyone to download the latest update to their product. Why should they tailor it to an individual?

    Even at the old MyNero website, serial numbers weren't automatically added to a persons profile serial number tab. You basically had to add it yourself.

    Like what he said or not, hg-dude provided the basis for discontinuing MyNero. Abuse of the old forum was also becoming very prevalent. On the other hand, this forum doesn't have the function for reporting abusers that the old forum had.
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    • In the moment, - yes. But you must pay attention when supporting. If such a topic was openened for a purpose mentioned above and has unexact informations in the problem description, you may waste your time with answering. Latest if you don't get a reply to your comment or question, forget further supporting.
    • I understand. I won't pass on responding to a new thread since there's no way to know whether it's a real problem or not. Obviously, if a reasonable feedback isn't provided, there's no sense in pursuing it.
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  • I’m undecided
    The serial numbers for my last three versions of Nero are listed on line & can be readily accessed via the Nero Control Center. I occasionally print out a copy (& save it as a document) as I register new products. Is there something I don't understand?
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  • I don't know where it's listed on-line. The issue here is that the ability to add them to one's profile at My Nero disappeared when the My Nero website was closed and no substitute has been provided.
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  • I continue to hope that Nero will take the time to contact me as each of these issues are obviously important to customers, not to mention that a customer's perception, whether it is accurate or not, tells you a great deal about the corporation which failed to remove the obstacles which allowed for the perceptions.

    The reality is the same for every company that I have dealt with; that Nero will benefit from a sit down face to face discussion with a customer, that speaks "Customer" as well as "Corporate". Too much is being lost in the translation; meaning that the mode of interaction is not the end-all solution that all of these Social-Media Gurus are insisting is "the future".

    I am quite willing to donate my time and energy and to Listen to each and every customer concern and then provide Nero the best for the Corporation. Only through Social-Human communication, are customers able to encourage corporate leaders to be transparent and vulnerable (what appears to be a risk). In the safety of a connection independent of the WWW, he/she will discover it is ok to remove the Wall Street filters which have made it nearly impossible to listen, let alone have any intention of changing.

    I have seen corporations try to implement customer ideas, which are driven by customer passion and inspiration, and those that attempt to only take the message without the messenger, are almost certain to get it wrong. If a Corporation says it wants to listen to its customers, then the reality must be faced; the internet can help make a connection, but it is not a substitute for a communication process that involves customer and company working together.

    I will continue to wait and see if Nero is willing to take a very significant step and accept my offer; in so doing, they will immediately send the message to all of us, that Nero is going to give our concerns a chance. I can guarantee a win-win, and also that many Nero customers will enjoy having a part in the shaping of a Corporation; for who isn't weary of "Customer Care"? .
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