nero photosnap viewer essentials not working

nero photosnap viewer essentials - all of a sudden started giving me the message that it couldnt open any file i tried to open whether that was from an email or a photo from my pictures - any suggestions to get it to work again?
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  • I don't know what your operating system is. If I try to run it from StartSmart, it says it can't find a .dll file and suggests reinstalling (which I might do). I can start it by right clicking on the photosnap.exe file and selecting "run as administrator". This is in Vista. Does this work for you or do you have XP?

    Do you have installation files?
    • I have been having issues with another photo program on my computer and when i was getting tech support i am wondering if they made me delete something that was associated with Nero (because i had to delete and reinstall all my adobe files) I am running vista - to be honest my brother set up my computer so he has all the files - is there one i can download on line? I tried to run as an administrator and I can get into the program i just can't view anything in it - when i select open and try and bring up a photo out of my pictures folder it shows the folders but says there is nothing in the folder.
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  • There is no download for PhotoSnap itself. Is that all you had or did you have something like V9 Essentials? Look in help, about. What is the version number?

    Alchol and Haali Splitter interfered sometimes with v9 and earlier.

    I need to look at PhotoSnap tomorrow because I don't have it on this system.
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  • I'm sorry I didn't get back to you today. I went fishing. Tomorrow I play golf. I'll see what I can do before I leave. It sounds like there might be some media in the folder that's not supported. Perhaps you can tell me what the formats are.
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  • I'm using v2 which is from v9. I suspect your version is for v8 or earlier.

    You could try downloading the v8 update and installing it using your serial number. If it works, you would still have an Essentials version of Photosnap.
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  • Support for Nero 8 is not offered anymore.

    Nevertheless, there is a possible workaround:

    The functionality of PhotoSnap is implemented in several plugins. Each plugin is a *.dll file in the PhotoSnap directory. If some functionality is missing in PhotoSnap, the most likely cause for this are either defective plugins, missing plugins or a faulty plugin registration. Please check if all required files are present:

    1.
    The following plugin files must be found in the PhotoSnap Directory:

    “BasicFilters.dll”, “FImgPlg.dll”, “PhotoEffects.dll” and “XImgPlg.dll”.

    After a standard installation of Nero 8, you will find the PhotoSnap directory under the following path:
    “C:\Program Files\Nero\Nero 8\Nero PhotoSnap”
    The exact path may vary depending upon the settings when installing Nero 8.
    The problems you encounter can occur if one or more files are not available. This can be fixed by reinstalling Nero using the Nero CleanTool. For details please go to step 3.

    2.
    If all of these files are present, then please try to register the plugins again. The first step is to launch Nero PhotoSnap. In PhotoSnap please select “Options” (Hammer icon). Then please click on “Plugins....”. Now select “unregister all” and confirm with “yes”. Then please close both dialog windows. Now select Options again and select “register plugin”.
    Now choose the plugin files mentioned above. And open each of these files separately.
    If the plugins are not adisplayed, you will find them in the PhotoSnap directory.
    Now close and reopen PhotoSnap. The problem should now be solved. If it still occurs, please send us a list of the files in your PhotoSnap directory along with the file version information.

    3.
    To solve the problem we suggest that you uninstall all Nero 8 applications from your computer first and proceed by reinstalling Nero 8 completely. Please proceed with the following three steps:

    3.1 Find your Nero 8 serial number.
    3.2 Uninstall all Nero 8 programs using the Nero CleanTool
    3.3 Install the latest version of Nero 8

    3.1
    For a later reinstallation of Nero 8 it is necessary that you find and note your serial number before uninstalling Nero.

    Please proceed as follows to find your Nero 8 serial number in Nero ControlCenter:
    Click “Start” in the Windows start menu.
    Subsequently click the entries “All Programs”-”Nero 8”-”Nero ToolKit” – “Nero ControlCenter”.
    -> Nero Control Center will open.
    Click the “Licence” icon on the left side to see your serial number.
    -> Your serial number is displayed in the window on the right.
    Please write down your serial number.

    Alternatively, you can also find your serial number in the Windows registry.
    Please proceed as follows:
    Click “Start” in the Windows start menu.
    Click the “Run” command.
    -> The window “Run” will open.
    Enter “regedit” in the “Open” text field and click the “OK” button.
    -> The registry window will open.
    You will find your serial number on the left side in the navigation tree.
    Simply go into the path
    HKEY_LOCAL_MACHINE\SOFTWARE\Nero\Installation\Families\Nero 8\Info
    -> Your serial number is displayed next to the “Serial8′′ entry. It is structured as follows:
    1K2x-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx or
    2K2x-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx
    Please write down your serial number.

    3.2
    Now start uninstalling all Nero 8 applications from your computer using the Nero 8 CleanTool.
    Please proceed as follows:

    Download the Nero 8 CleanTool, save this file to your desktop.

    http://www.nero.com/link.php?topic_id...

    Unzip the ZIP-file with WinZip or WinRAR and save the content to your hard drive.
    Double-click on the unzipped EXE-file to start the CleanTool.
    -> The window “Nero General Clean Tool” will open. The installed Nero version will be displayed.
    Activate the checkboxes in the displayed Nero version.
    Then click the “Clean” button.
    -> A status window will open.
    The execution of the tool may take several minutes.
    Please wait until the progress bar has moved completely to the right.
    In the window “Nero General Clean Tool” click the “Exit” button as soon as the erasing procedure is completed.
    Reboot your computer.
    -> The Nero 8 CleanTool has removed all Nero entries from your computer.

    3.3
    To install the latest Nero 8 version, please proceed as follows:
    (Note: do not install a previous Nero 8 version from an installation CD now, but download and install the latest version of Nero 8 from our website. All Nero 8 download versions have the full range of functions as an original Nero 8 installation CD. There is no need to install a previous version of Nero first.)

    Download and install the latest Nero 8 version from our website using the following link:

    http://www.nero.com/eng/downloads-ner...

    Save this file to your desktop.
    Double-click the downloaded Nero 8 installation file to start the installation.
    Enter your Nero 8 serial number during the installation to make your Nero into a permanent version. (The download without a serial number is a trial version only).
    -> You now have a newly installed version of Nero 8 on your computer.
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  • thanks!! The second solution fixed the problem! I am so happy to have this back!! Thanks so much!!
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