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Nero Platinum 2014 Email Offer Issues

I've been trying to purchase Nero Platinum 2014 since November of last year. I was given a special promotion in my email that apparently no one can honor. Customer server always asks for my email and states a "special download link" will be sent to me yet I have never received it and am CONSTANTLY chasing. What's going on here??? SOMEONE please get back to me kevin.teixeira@frhi.com
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