nero product is not opening?

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this problem
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  • Dear mayank kumar,

    we will be able to solve this issue for you but we need information first. Please
    contact our technical support department. Please use our special contact form
    to do so:

    http://www.nero.com/eng/support-form....

    To analyze the problem our technical department requires the NeroSupport.cab
    file. Please follow these steps and attach that information to your ticket.

    Click the following link to download the "GetSupportFiles.zip" file to your hard drive:

    http://www.nero.com/link.php?topic_id...

    Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking the EXE-file.
    -> The "C:\WINDOWS\system32\cmd.exe" window opens.
    The tool may take several minutes.
    You can track the single steps in the displayed window.

    After the tool has successfully run you will find a file named "NeroSupport.cab" on your desktop.

    Attach this file to the ticket.
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