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Nero Recode 2014 - Audio and video are out of sync

I copied a VHS containing old home videos directly to DVD+RW. Now I tried to rip my 2 hours of video from the DVD+RW into an mp4 file using some compression (final file size was about 2 GB) with Nero Recode 2014. However, the audio is out of sync with the video in the mp4 file. There were no audio/video sync issues on the DVD or the VHS. What is causing this and how do I fix it?
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  • Please update Nero 2014 to the latest version from Nero Control Center first.
    If you still have the problem, please contact our tech support department via email techsupport@nero.com.
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  • I already have the latest version. I contacted tech support. Thanks.
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  • If you would, please provide the resolution. This is of interest to me and others.
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  • The resolution of both the original and the recoded version is 720 x 480. The original DVD was created by dubbing an old VHS to a DVD+RW. There isn't a sync issue when playing the DVD+RW on a DVD or Blu-ray player, in my laptop, or playing the *.vob files on my laptop after copying the DVD structure to my hard drive.
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  • My apology for not being more clear. I meant the resolution from tech support for your problem.
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  • Did you use the same e-mail address as the one you use to get into the forum when you sent them an e-mail?

    If you look in your e-mail spam folder, is there any replies there? I'm assuming that you don't have your e-mail spam detector set to automatically delete spam.
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  • I checked, and don't see anything. I replied to all of their suggestions (including the one to "uninstall my Intel graphics drivers" ?!?) and haven't heard back.
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  • brymerr921,

    I have been documenting numerous sync problems with Recode 2014 making MPEG-4 files. Most of the problems appear when LC-AAC or HE-AAC audio coding is selected. LC-AAC appears to be the default.

    Do you know which you selected?

    And, if you have the MediaInfo program, would you please post data from a typical source video.

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  • Sorry this took a while to post. Here is the info from a typical DVD. I have also included a screenshot of Nero Recode.



    After reinstalling Nero 14 and unchecking all of the other audio streams (the ones that say 0.00 MB) and unchecking the unspecified subtitles, I haven't had any further problems with the recoded MPG file having audio/video sync issues.

    Now, my biggest problem is when burning a blu-ray, the resulting file has audio/video sync problems.

    http://forum.nero.com/nero_eng/topics...

    Here is the HTML from MediaInfo (sorry it is so long). I hope it helps you. Thanks Omega Tester. Any insight you have into my burning blu-rays problem would be greatly appreciated.

    General
    Complete name : E:\\VIDEO_TS\VIDEO_TS.BUP
    Format : DVD Video
    Format profile : Menu
    File size : 12.0 KiB
    Overall bit rate mode : Variable

    Video
    ID : 224 (0xE0)
    Format : MPEG Video
    Format version : Version 2
    Bit rate mode : Variable
    Width : 720 pixels
    Height : 480 pixels
    Display aspect ratio : 4:3
    Frame rate : 29.970 fps
    Standard : NTSC
    Compression mode : Lossy

    Text
    Format : RLE
    Format/Info : Run-length encoding
    Bit depth : 2 bits

    General
    Complete name : E:\\VIDEO_TS\VIDEO_TS.IFO
    Format : DVD Video
    Format profile : Menu
    File size : 12.0 KiB
    Overall bit rate mode : Variable

    Video
    ID : 224 (0xE0)
    Format : MPEG Video
    Format version : Version 2
    Bit rate mode : Variable
    Width : 720 pixels
    Height : 480 pixels
    Display aspect ratio : 4:3
    Frame rate : 29.970 fps
    Standard : NTSC
    Compression mode : Lossy

    Text
    Format : RLE
    Format/Info : Run-length encoding
    Bit depth : 2 bits

    General
    Complete name : E:\\VIDEO_TS\VIDEO_TS.VOB
    Format : MPEG-PS
    File size : 320 KiB
    Duration : 33ms
    Overall bit rate : 79.4 Mbps

    Video
    ID : 224 (0xE0)
    Format : MPEG Video
    Format version : Version 2
    Format profile : Main@Main
    Format settings, BVOP : No
    Format settings, Matrix : Default
    Duration : 33ms
    Maximum bit rate : 9 800 Kbps
    Width : 720 pixels
    Height : 480 pixels
    Display aspect ratio : 4:3
    Frame rate : 29.970 fps
    Standard : NTSC
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Interlaced
    Scan order : Top Field First
    Compression mode : Lossy
    Color primaries : BT.601 NTSC
    Transfer characteristics : BT.601
    Matrix coefficients : BT.601

    Text
    ID : 189 (0xBD)-32 (0x20)
    Format : RLE
    Format/Info : Run-length encoding
    Muxing mode : DVD-Video

    Menu

    General
    Complete name : E:\\VIDEO_TS\VTS_01_0.BUP
    Format : DVD Video
    Format profile : Program
    File size : 30.0 KiB
    Duration : 9mn 39s
    Overall bit rate mode : Variable
    Overall bit rate : 424 bps

    Video
    ID : 224 (0xE0)
    Format : MPEG Video
    Format version : Version 2
    Duration : 9mn 39s
    Bit rate mode : Variable
    Width : 720 pixels
    Height : 480 pixels
    Display aspect ratio : 4:3
    Frame rate : 29.970 fps
    Standard : NTSC
    Compression mode : Lossy

    Audio #1
    ID : 128 (0x80)
    Format : AC-3
    Format/Info : Audio Coding 3
    Duration : 9mn 39s
    Channel(s) : 2 channels
    Sampling rate : 48.0 KHz
    Compression mode : Lossy

    Audio #2
    Format : AC-3
    Format/Info : Audio Coding 3
    Duration : 9mn 39s
    Channel(s) : 2 channels
    Sampling rate : 48.0 KHz
    Compression mode : Lossy

    Audio #3
    Format : MPEG Audio
    Format profile : Version 1
    Duration : 9mn 39s
    Channel(s) : 2 channels
    Sampling rate : 48.0 KHz
    Compression mode : Lossy

    Audio #4
    Format : MPEG Audio
    Format profile : Version 1
    Duration : 9mn 39s
    Channel(s) : 2 channels
    Sampling rate : 48.0 KHz
    Compression mode : Lossy

    Audio #5
    Format : PCM
    Duration : 9mn 39s
    Channel(s) : 2 channels
    Sampling rate : 48.0 KHz
    Bit depth : DRC bit

    Audio #6
    Format : PCM
    Duration : 9mn 39s
    Channel(s) : 2 channels
    Sampling rate : 48.0 KHz
    Bit depth : DRC bit

    Text
    ID : 32 (0x20)
    Format : RLE
    Format/Info : Run-length encoding
    Bit depth : 2 bits

    Menu #1
    Duration : 18s 500ms
    00:00:00.000 : Chapter 1
    List (Audio) : 0
    List (Subtitles 4/3) : 0
    List (Subtitles Wide) : 0
    List (Subtitles Letterbox) : 0
    List (Subtitles Pan&Scan) : 0

    Menu #2
    Duration : 9mn 39s
    00:00:00.000 : Chapter 1
    List (Audio) : 0
    List (Subtitles 4/3) : 0
    List (Subtitles Wide) : 0
    List (Subtitles Letterbox) : 0
    List (Subtitles Pan&Scan) : 0

    General
    Complete name : E:\\VIDEO_TS\VTS_01_0.IFO
    Format : DVD Video
    Format profile : Program
    File size : 30.0 KiB
    Duration : 9mn 39s
    Overall bit rate mode : Variable
    Overall bit rate : 424 bps

    Video
    ID : 224 (0xE0)
    Format : MPEG Video
    Format version : Version 2
    Duration : 9mn 39s
    Bit rate mode : Variable
    Width : 720 pixels
    Height : 480 pixels
    Display aspect ratio : 4:3
    Frame rate : 29.970 fps
    Standard : NTSC
    Compression mode : Lossy

    Audio #1
    ID : 128 (0x80)
    Format : AC-3
    Format/Info : Audio Coding 3
    Duration : 9mn 39s
    Channel(s) : 2 channels
    Sampling rate : 48.0 KHz
    Compression mode : Lossy

    Audio #2
    Format : AC-3
    Format/Info : Audio Coding 3
    Duration : 9mn 39s
    Channel(s) : 2 channels
    Sampling rate : 48.0 KHz
    Compression mode : Lossy

    Audio #3
    Format : MPEG Audio
    Format profile : Version 1
    Duration : 9mn 39s
    Channel(s) : 2 channels
    Sampling rate : 48.0 KHz
    Compression mode : Lossy

    Audio #4
    Format : MPEG Audio
    Format profile : Version 1
    Duration : 9mn 39s
    Channel(s) : 2 channels
    Sampling rate : 48.0 KHz
    Compression mode : Lossy

    Audio #5
    Format : PCM
    Duration : 9mn 39s
    Channel(s) : 2 channels
    Sampling rate : 48.0 KHz
    Bit depth : DRC bit

    Audio #6
    Format : PCM
    Duration : 9mn 39s
    Channel(s) : 2 channels
    Sampling rate : 48.0 KHz
    Bit depth : DRC bit

    Text
    ID : 32 (0x20)
    Format : RLE
    Format/Info : Run-length encoding
    Bit depth : 2 bits

    Menu #1
    Duration : 18s 500ms
    00:00:00.000 : Chapter 1
    List (Audio) : 0
    List (Subtitles 4/3) : 0
    List (Subtitles Wide) : 0
    List (Subtitles Letterbox) : 0
    List (Subtitles Pan&Scan) : 0

    Menu #2
    Duration : 9mn 39s
    00:00:00.000 : Chapter 1
    List (Audio) : 0
    List (Subtitles 4/3) : 0
    List (Subtitles Wide) : 0
    List (Subtitles Letterbox) : 0
    List (Subtitles Pan&Scan) : 0

    General
    Complete name : E:\\VIDEO_TS\VTS_01_1.VOB
    Format : MPEG-PS
    File size : 187 MiB
    Duration : 4mn 45s
    Overall bit rate mode : Variable
    Overall bit rate : 5 508 Kbps

    Video
    ID : 224 (0xE0)
    Format : MPEG Video
    Format version : Version 2
    Format profile : Main@Main
    Format settings, BVOP : Yes
    Format settings, Matrix : Default
    Format settings, GOP : M=3, N=15
    Duration : 4mn 45s
    Bit rate mode : Variable
    Bit rate : 5 142 Kbps
    Maximum bit rate : 4 506 Kbps
    Width : 720 pixels
    Height : 480 pixels
    Display aspect ratio : 4:3
    Frame rate : 29.970 fps
    Standard : NTSC
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Interlaced
    Scan order : Top Field First
    Compression mode : Lossy
    Bits/(Pixel*Frame) : 0.496
    Time code of first frame : 00:00:00:00
    Time code source : Group of pictures header
    Stream size : 175 MiB (93%)
    Color primaries : BT.601 NTSC
    Transfer characteristics : BT.601
    Matrix coefficients : BT.601

    Audio
    ID : 189 (0xBD)-128 (0x80)
    Format : AC-3
    Format/Info : Audio Coding 3
    Mode extension : CM (complete main)
    Format settings, Endianness : Big
    Muxing mode : DVD-Video
    Duration : 4mn 44s
    Bit rate mode : Constant
    Bit rate : 256 Kbps
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 KHz
    Bit depth : 16 bits
    Compression mode : Lossy
    Delay relative to video : 318ms
    Stream size : 8.69 MiB (5%)

    Menu

    General
    Complete name : E:\\VIDEO_TS\VTS_01_2.VOB
    Format : MPEG-PS
    File size : 187 MiB
    Overall bit rate mode : Variable

    Video
    ID : 224 (0xE0)
    Format : MPEG Video
    Format version : Version 2
    Format profile : Main@Main
    Format settings, BVOP : Yes
    Format settings, Matrix : Default
    Format settings, GOP : M=3, N=15
    Bit rate mode : Variable
    Maximum bit rate : 4 506 Kbps
    Width : 720 pixels
    Height : 480 pixels
    Display aspect ratio : 4:3
    Frame rate : 29.970 fps
    Standard : NTSC
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Interlaced
    Scan order : Top Field First
    Compression mode : Lossy
    Time code of first frame : 00:04:45:15
    Time code source : Group of pictures header
    Color primaries : BT.601 NTSC
    Transfer characteristics : BT.601
    Matrix coefficients : BT.601

    Audio
    ID : 189 (0xBD)-128 (0x80)
    Format : AC-3
    Format/Info : Audio Coding 3
    Mode extension : CM (complete main)
    Format settings, Endianness : Big
    Muxing mode : DVD-Video
    Bit rate mode : Constant
    Bit rate : 256 Kbps
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 KHz
    Bit depth : 16 bits
    Compression mode : Lossy
    Delay relative to video : -786ms

    Menu

    General
    Complete name : E:\\VIDEO_TS\VTS_01_3.VOB
    Format : MPEG-PS
    File size : 187 MiB
    Duration : 5mn 7s
    Overall bit rate mode : Variable
    Overall bit rate : 5 104 Kbps

    Video
    ID : 224 (0xE0)
    Format : MPEG Video
    Format version : Version 2
    Format profile : Main@Main
    Format settings, BVOP : Yes
    Format settings, Matrix : Default
    Format settings, GOP : M=3, N=15
    Duration : 5mn 7s
    Bit rate mode : Variable
    Bit rate : 4 746 Kbps
    Maximum bit rate : 4 506 Kbps
    Width : 720 pixels
    Height : 480 pixels
    Display aspect ratio : 4:3
    Frame rate : 29.970 fps
    Standard : NTSC
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Interlaced
    Scan order : Top Field First
    Compression mode : Lossy
    Bits/(Pixel*Frame) : 0.458
    Time code of first frame : 00:00:12:15
    Time code source : Group of pictures header
    Stream size : 174 MiB (93%)
    Color primaries : BT.601 NTSC
    Transfer characteristics : BT.601
    Matrix coefficients : BT.601

    Audio
    ID : 189 (0xBD)-128 (0x80)
    Format : AC-3
    Format/Info : Audio Coding 3
    Mode extension : CM (complete main)
    Format settings, Endianness : Big
    Muxing mode : DVD-Video
    Duration : 5mn 7s
    Bit rate mode : Constant
    Bit rate : 256 Kbps
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 KHz
    Bit depth : 16 bits
    Compression mode : Lossy
    Delay relative to video : -505ms
    Stream size : 9.40 MiB (5%)

    Menu

    General
    Complete name : E:\\VIDEO_TS\VTS_01_4.VOB
    Format : MPEG-PS
    File size : 187 MiB
    Duration : 5mn 8s
    Overall bit rate mode : Variable
    Overall bit rate : 5 095 Kbps

    Video
    ID : 224 (0xE0)
    Format : MPEG Video
    Format version : Version 2
    Format profile : Main@Main
    Format settings, BVOP : Yes
    Format settings, Matrix : Default
    Format settings, GOP : M=3, N=15
    Duration : 5mn 8s
    Bit rate mode : Variable
    Bit rate : 4 738 Kbps
    Maximum bit rate : 4 506 Kbps
    Width : 720 pixels
    Height : 480 pixels
    Display aspect ratio : 4:3
    Frame rate : 29.970 fps
    Standard : NTSC
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Interlaced
    Scan order : Top Field First
    Compression mode : Lossy
    Bits/(Pixel*Frame) : 0.457
    Time code of first frame : 00:05:20:00
    Time code source : Group of pictures header
    Stream size : 174 MiB (93%)
    Color primaries : BT.601 NTSC
    Transfer characteristics : BT.601
    Matrix coefficients : BT.601

    Audio
    ID : 189 (0xBD)-128 (0x80)
    Format : AC-3
    Format/Info : Audio Coding 3
    Mode extension : CM (complete main)
    Format settings, Endianness : Big
    Muxing mode : DVD-Video
    Duration : 5mn 8s
    Bit rate mode : Constant
    Bit rate : 256 Kbps
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 KHz
    Bit depth : 16 bits
    Compression mode : Lossy
    Delay relative to video : -376ms
    Stream size : 9.41 MiB (5%)

    Menu

    General
    Complete name : E:\\VIDEO_TS\VTS_01_5.VOB
    Format : MPEG-PS
    File size : 187 MiB
    Overall bit rate mode : Variable

    Video
    ID : 224 (0xE0)
    Format : MPEG Video
    Format version : Version 2
    Format profile : Main@Main
    Format settings, BVOP : Yes
    Format settings, Matrix : Default
    Format settings, GOP : M=3, N=15
    Bit rate mode : Variable
    Maximum bit rate : 4 506 Kbps
    Width : 720 pixels
    Height : 480 pixels
    Display aspect ratio : 4:3
    Frame rate : 29.970 fps
    Standard : NTSC
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Interlaced
    Scan order : Top Field First
    Compression mode : Lossy
    Time code of first frame : 00:10:28:15
    Time code source : Group of pictures header
    Color primaries : BT.601 NTSC
    Transfer characteristics : BT.601
    Matrix coefficients : BT.601

    Audio
    ID : 189 (0xBD)-128 (0x80)
    Format : AC-3
    Format/Info : Audio Coding 3
    Mode extension : CM (complete main)
    Format settings, Endianness : Big
    Muxing mode : DVD-Video
    Bit rate mode : Constant
    Bit rate : 256 Kbps
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 KHz
    Bit depth : 16 bits
    Compression mode : Lossy
    Delay relative to video : -737ms

    Menu

    General
    Complete name : E:\\VIDEO_RM\SONATA.IFO
    File size : 288 KiB

    General
    Complete name : E:\\VIDEO_RM\SONATA_DEBUG.IFO
    File size : 1.00 MiB

    General
    Complete name : E:\\VIDEO_RM\VIDEO_RM.BUP
    File size : 32.0 KiB

    General
    Complete name : E:\\VIDEO_RM\VIDEO_RM.DAT
    File size : 1.00 MiB

    General
    Complete name : E:\\VIDEO_RM\VIDEO_RM.IFO
    File size : 32.0 KiB
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