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I’m frustrated

Nero Recode 2014 Crashes immediately when media file is dropped in

Hi, Nero Recode crashes ("Appcrash") immediately when I drop any media file into it. This problem occurred with Platinum12. In desperation I upgraded to 14 and have the same problem ... When selecting the View Details option I get:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Recode.exe
Application Version:
Application Timestamp: 50aa6585
Fault Module Name: StackHash_4894
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb1072
Exception Code: c0000374
Exception Offset: 000ce753
OS Version: 6.1.7601.
Locale ID: 3081
Additional Information 1: 4894
Additional Information 2: 4894fa9f16c86ba729591dbb9d7b3245
Additional Information 3: c33c
Additional Information 4: c33c71a640b756da183f6b615393cf12

I installed the software with AV (TrendMicro) turned off. The problem occurs regardless of AV turned on/off. Windows7 is up to date. Nero14 is Up to date. The issue occurs regardless of the file being dragged in ... so problem would not appear to be content related.

My system is standard with not too many apps. Only ne that may be video related is SnagIt. The PC does have 4 large monitors.

Assistance to resolve this once and for all would be appreciated ... thanks in advance.
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