NERO video 14 very slow

I just purchse NERO video 14, and it is very slow during encoding, using the same videos I compared it with 11 and 12, both 11 and 12 finished encoding the videos in 1hr and 28 minutes, however for the nero video 14 it took 3 hours and 10 minutes, The configuration of the 3 versions are the same. Anyone knows what to do with this problem?
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  • I tried a short test making a DVD Structure from a ~20 minute .mp4 video. It took 8m07s using NV12 and 7m41s using NV2014 (transcoding time from the logs). So, NV2014 was 26 seconds faster out of ~8 minutes. That's about 5%.

    The NV2014 Video took slightly less time but produced an output with an audio delay of some sort. The MediaInfo program data for categories, General, Video, and Audio follow. If anyone understands the differences please explain. Note that the aspect ratio and sub-sampling numbers were converted to times in an intermediate word processing step and I didn't notice. I corrected the change on the images below.

    The general parameters:



    The video parameters:



    The audio parameters:

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  • I repeated the above test and NV12 was 7 seconds faster than NV2014. Eh. So I'd say that on this little test, NV12 and NV2014 are essentially equal in speed. That leaves the 6 second difference in duration and the 33 ms delay in the NV2014 audio.
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  • I will uninstall it and install it again, and will use the same video files that I used.
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  • I’m disappointed.
    I have the same issue with Nero Vision 14, When creating a video it first said 6h 15m, then over 12 hrs later (I let it run over I went to bed) it says 18h 52m, and is STILL not finished transcoding.
    Same video I created in NV 12, it only took 1h 50m to completion.

    I will do as Dan and reinstall. Or just go back to NV 12.
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  • I’m frustrated
    Same. I was using Nero 9 which transcoded captured video up to 4 GB in a few hours. I have left 2014 platinum running for 3 days and still not finished.
    Even the editing tools are too slow and unresponsive to be any use.
    This was a downgrade, not an upgrade. I have used Nero for many years since Nero 7 and found each "upgrade" progressively worse than what it replaced.
    2014 is so bad I want a refund and go back to nero 9.
    DM
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  • I did not use it anymore, even the NV12, is also slow compare to NV11, I went back using NV11. I will no longer purchased any new version from NERO unless they will categorically state that they made comparison from their old version and it is faster and better, and money back guarantee/satisfaction guarantee. I wasted so much money from them.
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  • I don't see where anyone in this thread with the slowness problem has addressed the issue to tech support.

    How large are the files everyone is using? 3 days is ridiculous even for v14, unless there's an issue with CPU and GPU handoff.
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  • Tech Support worse than useless. Said reinstall, what's the point of that? Didn't work anyway. Dan evoiphone (above) tried this too.
    Always get more real interest and helpful response from communities.
    There is obviously an issue here in view of the number of people who reported the same problem. If anyone cracks it please don't keep the answer to yourself.
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  • If you reinstalled and it didn't work, you should have reported that back to tech support.

    As I asked, how large was the file and did you use the default settings when you went to burn to disc?
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  • For my case I normally make a 8GB of raw video, with NV11 it will take an average speed of 1.5 hours, but with NV14, it takes 3 hours in average. What is the point of reinstalling it over and over again if the problem is still there? I run it once in a while if there is an update, thought that maybe with the update there is a solution on this problem. Keeping in touch with the tech support is a waste of time, since there is no concrete solution for the problem. It was always "try this", hmm why don't you guys try it to yourselves, since you have time to do it. In fact if anyone who is reading this tread and if you have your old NV11 and you are not using it, sell it to me or we can barter with my NV12 or NV14.
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  • I'm trying a 4.5 Gb project at this moment in v14. Will get back to you with results.
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  • Dan,

    In your initial description, you said, "I just purchse NERO video 14, and it is very slow during encoding, using the same videos I compared it with 11 and 12, both 11 and 12 finished encoding the videos in 1hr and 28 minutes, however for the nero video 14 it took 3 hours and 10 minutes,".

    Yesterday, you posted that, ""I did not use it anymore, even the NV12, is also slow compare to NV11, I went back using NV11.. Is this difference significant?

    I have compared Nero 12 Video to Nero 2014 Video a number of times and have seen no significant difference in encoding speed when encoding the same project.

    Have you tried creating a "small" project in version 11 and then comparing the encoding time for each of versions 11, 12, and 2014?
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  • There is no point in trying a small project since I use the product in creating larger files, normally almost everyday I create a dvd files with an average size of 8 to 9GB, and I noticed the difference with the time that is consumed in creating a DVD files from raw MPEG files of 8 to 9GB, using NeroVideo 11 and Nero Video 14, I purchased NeroVideo14 thinking that it is better thatn NV12, since I purchased that version too, but the project that I am making regularly shows the difference between NV11, NV12 and NV14, and what I noticed is that NV11 has less time in encoding the mpeg files to DVD files. Since I am doing it regularly I can really noticed the difference between the 3. NV11 is way faster than NV14, NV12 is so so. My first post comparing NV11 and NV12 did not show that much difference in speed between the two, but since I am doing it regularly I noticed that there is also a speed difference in encoding between NV11 and NV12, the difference between the two NV11 and NV12 is erratic, meaning if there is a difference NV12 is always slower than NV11, that's the reason that I went back using NV11 until now. Then last year NV14 came out and I purchased it right away, if you noticed the date of my post it was closed to the time when NV14 was released. I followed the suggestions and still the problem persists. I can not waste my time doing a test for the product that I purchased since as I mentioned regularly I do dvd projects, and it is important that I have to finished the project before the end of the day. If you want I can send you the files that I normally do regularly and you do the test for yourself. also you can let us know the hardware that you use when you do the test. FYI: I used NERO to capture the video too using ATI hardware and hauppage.
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  • I had a 1.59 GB file that I imported 3 times into v14 DVD, DVD-Video. I used all the defaults and burned it to my hard drive. It took 1 hour 31 minutes.

    I repeated that process in v11. It took 1 hour 31 minutes.

    This is on a 6 1/2 year old Vista 64 bit system using 4 GB of DDR 2 and a 2.67 Ghz CPU. The graphics card is a GTX 560 TI OC which I installed a year or 2 ago.

    I don't doubt what Dan is saying. However, my results are a lot shorter than what Delta Mike is showing for a similar sized project. I don't know what size Carol's project is. Obviously, the specs for the systems and their configurations affect the times, as would numerous other options that people are using.
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  • Dan,

    Since seeing that Wither 1 doesn't seem to be able to duplicate your results, I had an idea that will take very little time. If you don't mind, please open one of your version 11 projects in all three Nero versions.

    Advance to the Burn Options screen and save a screenshot for each version without encoding. Like this:

    Version 2014



    Version 12

    Screenshot

    Version 11

    Screenshot
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  • Obviously it works for some but not for others. By the way I only have Nero 7, 9 and 2014, I did not install the intermediate versions. 7 & 9 were both fine.

    The two files that ran for days were 7 gb and 9 gb respectively, being compressed to 4 gb DVD. I would expect this to take a while but 3 days is ridiculous.

    I am pursuing the issue with tech support. If they can resolve it I will post the solution. DM.
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  • Good morning Delta Mike-

    I was going by your comment two days ago that a 4 GB project was taking days in v14. I can understand that doing the same thing with a 8 or 9 GB project would take longer. Do you get all the standard error messages because the project is too large for the disc or are you selecting an option like super long play in the recording format options?
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  • FYI: I burn the DVD files to the hard drive, before shrinking it to fit the dvd or the dvd9.
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  • That's what I'm doing.

    I imported that same file 6 times (9.6 GB). When I got to the burn screen, Nero gave me all kinds of warning and said it was using 5.3 Gb out of the 4.8. I told it to go ahead anyhow. It took 3 hours and 18 minutes.

    The actual file size is 5.49 Gb and it plays great. Not sure what would happen if i burned it to disc.
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  • You will not be able to burn it on a regular DVD disc, what I do I shrink the DVD files using DVDshrink so that it will fit on a regular DVD disc.
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  • I think one could burn it if using super long play in Nero Video. I'm on a different system right now so I can't test it.
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  • Yes, I use 'fit to disk' with the quality settings' automatic. I sent the Nero Support files cab to tech support, after 5 days no reply.

    Tried again with video.ts file of 5.6 gb. It was impractical to edit as response was too slow. In fact the program just stopped and had to be closed from task Manager. I noticed that most of the CPU activity was occupied by 2 instances of NMDllHost.exe and NeroVision.exe was hardly active.

    I then tried burning without editing to a 4.7 gb DVD with automatic compression settings, see image attached, labelled 'One'
    The progress bar indicated this will take 6 hrs 37 mins but this soon extended to 7 hrs 23 mins and from previous experience is likely to continue extending for several days. If it ever finishes I will send the log file and nero support files to tech support. Maybe they will answer this time.
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  • It's about an hour later and the project time had hone up to nearly 14 hours. Look at the screen shots if you think I' kidding. A couple of minutes later it was over 14 hours. It will probably go on for days if I leave it.
    By the way the file is video.ts recorded in H.264 High Def.
    Like it or not there is a software development issue here beyond the scope of tech support. If Nero would escalate it I would give full cooperation but for now getting a reply is more than I can achieve.
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  • One thing I noticed is that you're using a 2-pass. That's not the default.

    Some things to try-

    Check to see how fragmented your hard drive is. If it's significant, defrag. Then-

    Run the Windows Disc Cleanup utility. After it tells you how much space it can clean up, make sure that "empty recycle bin" and "temporary files" are checked. Let it run and then reboot.

    Note that I'm assuming that you're not using a SSD.

    Try your project again but use a single pass.
    • Yes, I am using and SSD for the operating system and software. My video file is on a traditional disk drive with more than 50% free space and 0% fragmented. (I run defrag for this disk on an automatic schedule). I have Ccleaner set to run at every startup and my operating system is recently installed.
      OK, I will try with one pass, maybe it will take one day instead of 2!
      Sorry, but there is an issue here for Nero to address and Tech Support need to answer me, I have resubmitted my request with support files and a log file of this project.
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  • Newer versions/generations of our software does include new Features and functions. Those changes forced us to adopt functions which are affected. This means the functionality of creating a DVD-Video, an AVCHD-DVD or a Blu-ray Video Project is the same as within the older Versions, but the process inside has been changed. It uses new programcode or other videofilter than it was used at the previous Generations.

    Therefore it is possible that a process will need more time for processing than using an older version of Nero Video.
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  • I’m frustrated
    1
    Then that defeats the purpose of upgrading to a newer version.
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  • Dan,

    Have you tried the suggestion I made 5 days ago?


    Since seeing that Wither 1 doesn't seem to be able to duplicate your results, I had an idea that will take very little time. If you don't mind, please open one of your version 11 projects in all three Nero versions.

    Advance to the Burn Options screen and save a screenshot for each version without encoding. Like this:


    Screenshots as above.
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  • My tests are better that what you are doing guys, and I am not going to do it again, I use your product everyday encoding 8 to 9GB of files, that is everyday, 2 servers everyday. So there is no hypothetical here, maybe you do. If you want I can send you the files that I do process everyday and you do it for yourself, since this is your product and you are supposed to test it not us who use your product. Did you guys tried your product processing MPEG files of 8 to 9 GB? Before you accuse me of saying that I am making a hypothetical guess here.
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  • Also, I ask you guys to publish also the hardware that you are using when you do your test, so that we compare it apple to apple. If the purpose of this thread is to help each one of us here then be fair to publish what you use at your end so that we can compare the end result of your test and the end result of your clients result.
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  • Dan,

    First, this is a public forum provided by Nero supposedly, but not actually, supported by Nero employees as you can see from ChristianZ's "contribution" above.

    Second, my comments about hypothetical nonsense were directed to ChristianZ, not you.

    As for my hardware, here you go:



    As you can see, I am running Windows 8.1 Pro. It has both Nero 12 Platinum and Nero 2014 Platinum installed. I ran a test at the top of this topic that indicated no substantial difference between 12 and 2014. I have version 11 on another computer but it's slower than molasses. I thought about moving version 11 to this laptop, but I don't need it and I don't need the hassle that might ensue with Windows 8, etc.

    I would be happy to download and test any files you care to place in the cloud, but only on versions 12 and 2014.

    Finally, version 11 projects can be opened in versions 12 and 2014. So, I simply asked that you open the version 11 version of a problem project in each of versions 11, 12, and 2014 and take a screenshot of the Burn Options page just to see if there is any noticeable differences, such as one version using so-called "SmartEncoding" on some files.

    I understand that you are making huge files, but do you see a difference on small projects?

    Once, again, the only Nero employee that has responded to your topic is ChristianZ. You might want to address your wrath to him or techsupport@nero.com.
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  • Dan, I actually provided the specs for my system (in writing) 5 days ago when I tried a 4.5 Gb file.

    I also mentioned a few days ago that I tried a 9.6 Gb file and v14 encoded it in 3 hours 18 minutes.
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  • Give me time to set it up, I am on the road for the next two weeks, I will ask my guy who do the video editing to set it up. I will post the screen shots.
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  • I’m frustrated
    1
    Guys, how about more light and less heat? Omega tester and Wither 1 are actually trying to be helpful but the problem is not going away (my comments above).
    Ultimately tech support need to respond with more than "restart" and "reinstall".
    Otherwise Nero needs to recognise the degree of dissatisfaction with the product and either fix it or provide refunds.
    By the way, a Nero employee has told us they are using new program code which may be slower. He/she should know so why is it speculation? It seems obvious to me that if 2014 is slower than 9 that is because of the way it works! If so then the marketing needs to be adjusted or tech support need to DO SOMETHING !!!
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  • Did you try the things I suggested to clean up your system and then to use a single pass?
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  • Delta Mike,

    I looked back and saw that something called "NMDllHost.exe" are using the CPU time. Perhaps, one of the Nero employees could clarify its use. I started Nero 2014 Video encoding a DVD-Video and it doesn't appear in my process list. Mine is using Burn Server:



    I don't see anywhere that you have been asked about your temporary folder location. It defaults to your C: drive. Have you changed it? Here are my assignments:



    As for, "By the way, a Nero employee has told us they are using new program code which may be slower", you have said earlier that Tech Support ... And, now, .. ???
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  • The file you referenced is used in most Nero applications. I'll let one of the Nero employees explain it, if they choose.
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  • NMDIIhost.exe. If you look in the Nero Video, Recode and Burning Rom folders, you will find it there. I didn't look elsewhere. I don't know what it does. It might be for connecting to the internet.
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  • Omega tester, I am looking for help, not arguments.

    Everyone else, Nero Burn server appears when you move from editing to burning. Tried Wither1 suggestions re cCleaner etc but no benefit.
    Auto detect of commercials works but when I use the manual cutting tool the program hangs.
    Task manager shows program running but no CPU activity for Nero Video. No mouse response so I can only close by selecting 'close window' from the windows task bar. Message then says program cannot close because t is waiting for a response from me although it no longer appears in the applications tab of windows task manager.
    I cannot reopen because I get a message that the program is already open.
    The only way forward is go to 'processes' tab in task manager where NeroVision is still listed and select 'end process'.
    Then I can restart the application.
    Managed to get it to burn a small project and results fine but I need the editing tool and to be able to burn something larger.
    Still waiting for tech support. Got the usual 'more information' email asking all the things I already told them. If I get a solution I will post it.
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  • Delta Mike,

    I'm not arguing! ChristianZ is "Tech Support" - that's all.

    Anyway, I hope you don't have your Nero temporary folders assigned to your SSD.

    And, I don't see that Dan is having issues with editing, although he may. If he isn't, a new topic may be in order.
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  • It gets confusing because we have two different users with different set ups.

    I see that Dan is mentioning "servers" and that suggests a commercial license but he would have to clarify that. I think there have been issues in that situation and tech support would need to get involved.

    I missed the fact that Delta Mike has a SSD.If temorary files are on it, CCleaner and the Windows Disk Utility would have limited benefit. They could identify files as garbage but recovering the NAND that they occupy would be pending user activity. I think Win 8 (and possibly Win 7) will automatically run the Trim, but for other OS's, he would need to run it using the utilities provided with the SSD.
    • Delta Mike said, " I am using and SSD for the operating system and software. My video file is on a traditional disk drive with more than 50% free space and 0% fragmented." I mentioned the temporary file location for two reasons. First, his SSD may not have a lot of free space; second, and perhaps an outdated issue, are concerns over the repetitive write cycles to the SSD incurred if they are used for Nero temporary files or, for that matter, paging files, internet temporary files, etc. So, I guess I could have asked how much free space he has on the SSD?
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  • In regards to your question, I'm not sure. I'm guessing that Windows Explorer (or File Explorer- what a useless change ) would report total free space that is free NAND. NAND is always used until it is recovered by a Trim. I'm don't know who to ask to get a definitive answer.
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