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Nero, you should be ASHAMED.

WHY, in the name of GOD would I EVER purchase another Nero product when your product support is the WORST I have encountered in my life? Your Sales Support lied and was then evasive about it when the REPLACEMENT product I purchased DID NOT perform the functions I was PROMISED it would? WHY does it take 2-3 days to get an answer from Product/Tech Support? WHY do you charge $1.20 a minute for phone support for brand-new products? SHOULD I take these issues to Small Claims court?
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  • If you get an answer in 2-3 days, that's excellent. Nero is not a large company and you can imagine how many problems they have to deal with via e-mail that aren't posted here.

    Could you be more specific about the problems you had and which operations that you want, but apparently not there.
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    Wither 1:

    As I (and others) have been posting for about two years now, "Nero Technical Support is non-responsive." And, you have repeatedly referred to how busy they must be. So, just two quick questions for you.

    First, do you think that a company that is over-burdened with Tech Support emails should hire more people? Here's a current image:



    Secondly, do you think that the people that work for Nero are mature enough to defend themselves without outside assistance? I am not familiar with the people at Nero as you are, but I did find the below picture of the Nero Blu-ray team. At my age, some of them do look rather young, but even they look old enough to take care of themselves!

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