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B Jahn August 02, 2018 22:08

Opticle Drives seen in Nero but not seen at same time

How come Nero Platinum 2018 is able to play CD's or DVD's but unable to Burn CD or DVD (not seen in Nero Video) but only to image recorder (seen in Nero Video) and using Disk Info, it sees the Optical Drives but no disk info as seen in photos below? How do I fix this? Had same issue with Nero Platinum 2017 as well.
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  • Wither 1 August 03, 2018 15:27
    Hello-

    Are you using a purchased copy of v2018? The trial version is limited to burning 30 seconds of video.

    If you purchased it, open the Nero ControlCenter and check to see if your serial number is shown correctly (39 characters, including hyphens, and only zeroes (there are no "O"s.)). If the trial version is shown there, remove it.

    Although the video you're trying to burn is commercial and possibly copy protected, I don't think copy protection is an issue since it let you import it and it's allowing you to burn it to the image recorder.
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    good answer! good answer! (undo)
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  • EMPLOYEE
    Since5.5 (Employee) January 07, 2019 14:24
    Hi, have you enabled the Window 10 Ransomware protection / Controlled folder access? If you could you please disable it or add nero.exe as an exception? Please let us know if the recorders show up afterwards. Thx.
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    good answer! good answer! (undo)
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