Patent Activation

I am using win 8.1. I bought Nero 2014 Platinum and installed it in my PC. The installation was smooth but it is not working properly. As such I uninstalled and reinstalled Nero 2014 Platinum several times, Now I am getting a message that activation has failed and to contact technical support. I am told my serial number will be reviewed and patent activated manually. Kindly help me in this regard
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