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I’m frustrated

Patient Activation in Nero 10

I've just bought a new laptop I don't have any other computers and I cannot patient activation in Nero 10, it says that I've used the activation too many times, yes I've had heaps of problems with Seagate hard drives but, this program is only on one computer, this one. I need Nero to reactivate my patient activation. Anyone have any ideas, I sent my receipt and serial no to the Nero site but I have had no reply, any assistance would be appreciated.
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