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I’m frustrated

Pixelation problem on NV Video Import.

I get pixilation on some frames when importing mp4 file into Nero. It only happens occasionally. I get an MP4 file from a client and after I import it into Nero Vide some of the frames (slides of a particular image) has spotty pixilation problems. I play the vide on its own and it is clean. I load it into another video editing software and it is clean. Only Nero Video 14 is giving me this occasional problem
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