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Please Help Need Today!!!

Hi I previously downloaded the Nero Kwik Media free trial and the sound wasn't working so today a purchased the Nero Media Home and it keeps saying it can't download due to a trial version on my computer. I have tried to delete it that many times, please help me I need it today. Thanks
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  • Hi Taylor-

    Open the Nero ControlCenter, Serial Numbers. If present, remove the trial version.

    I don't know how to open the ControlCenter when one buys Nero MediaHome as a standalone. If you can't find it, go here-

    C:\Program Files (x86)\Nero\Nero ControlCenter

    and run the ncc.exe.

    I assume you have a 64 bit system.
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  • Hi, i can't locate my trial version on my computer anymore but when i go to install the media home that i purchased it's saying i can't because the trial version isn't installed. I can't locate it
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  • Hi Taylor,
    The Nero "FirstAidKit" might be worth a try?

    Bear in mind that running it will disable any Nero software you have installed and any Nero software will need to be re-installed after ...

    I'm not 100% sure if it will get rid of the Kwik media registry entries ... but it might.

    Nero created a tool (Nero FirstAidKit) which might solve some installation problems.
    This tool will delete all registry entries of your Nero installation(s) and will allow a clean reinstall of Nero.
    Please note that the Nero FirstAidKit deletes Nero related registry entries only -> all Nero folders and files still
    remain on your system.(but Nero applications cannot be used anymore)
    These remaining Nero folder and files will be overwritten automatically once you have completed a new installation of Nero.

    **** BE AWARE THAT YOU MUST HAVE YOUR NERO SERIAL NUMBER KEPT SAFE SOMEWHERE FIRST !!! ****

    Please proceed as follows:

    Download the Nero FirstAidKit from

    http://ftp6.nero.com/tools/NeroFirstA...

    to your harddrive.

    (copy the above link and paste to your web browser)

    Unzip the ZIP-file with WinZip or WinRAR and save the content to your hard drive.
    Double-click on the unzipped EXE-file to start the Nero FirstAidKit.
    -> The window "Nero FirstAidKit (for test only)" will open.

    Confirm the message to remove the Nero entries with YES.
    -> A status window will open.
    The execution of the tool may take several minutes.

    Please wait until the progress has been completed.
    -> The message "Finished cleaning up" is displayed.

    Close the window by clicking the "finish" button.
    -> Nero FirstAidKit has removed all Nero entries from your registry.

    Now start the download and the installation of Nero again:
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