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Problem with activation

Hello. I bought 3 licenses NERO 2019 Standard. I wanted to install them on computers that do not have access to the Internet. After installation, I asked for the code from the site where I entered the product key (each separately). The system gave me the same return code for all three keys (311 811 - strange). After a month, NERO stated that he needs activation in order to run the simplest functions - I use mainly NERO Burning ROM. You can activate via the Internet and via fax to Germany. Since I do not have internet, I sent a fax to the given number. It was at the beginning of June 2019. I have not received a return fax until today. I have not found a helpline phone number anywhere. Please help.
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