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Problem with import of avi files by Pinnacle Studio

I'm unable to import successfully avi files, created by Pinnacle Studio, into Nero Video. The sound is OK, but the image has very poor quality, indicating that the avi file probably has been reduced. The file is around 1 GB. How can I fix this?
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  • Einar,

    Video Issues

    In most cases, it is helpful to provide information on the problem source video. Probably the easiest way to provide detailed data on a video is to paste the data from the clipboard after following instructions in topic Use MediaInfo in Your Browser. Alternatively, uploading a video to one of the cloud services and pasting a link to the file enables others to download the file and try to replicate the issue.
    It never hurts to also indicate:

    • The Nero application title and version.
    • The Windows version.
    • Graphics device
    • Project screenshots if applicable
    • Screenshots of error dialogs, if applicable
    • Output video parameters, such as format, resolution, quality, etc.


    For recent versions of Nero, official support can be obtained directly from Nero:

    Support Issues

    Help with issues involving recent Nero versions can be obtained directly from Nero by using the email contact form at Technical Support via e-mail. This requires a valid product serial number which has the form XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (8 groups of 4 characters/digits separated by dashes. Note: The serial number will not have the letter 'O'. Since this is a public forum, DO NOT post your serial number. If your serial number is not accepted, use the contact form at Nero Customer Service.
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  • Einar-

    Download MediaInfo form the link provided by Omega Tester.

    Open one of your files in it.

    Select View and then, Tree.

    Please provide a screenshot which shows both the video and audio characteristics.
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