I’m frustrated

Problem sith ordering

The Nero website says "Upgrading to Nero 2014 Platinum is risk-free and fast"

Yes it is fast but certainly not risk-free. If you make an error in purchasing the wrong upgrade then trying to get your money back is a problem. Even the receipt gives the impression that you have 14days to cancel if you don't want it. But the small print says the term MERCHANSISE does not apply to download. Buyer beware.
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