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I’m frustrated

problem with nero video 2014 platinium on my windows 8.1 professionnal os

I have just update my GTX 460 M Nvidia driver with R331 Game Ready and GeForce Experience 1.7 on my Windows 8.1 pro.
The problem with nero video 2014 platinium doesn't open video files .mp4 (H264/avc) while nero video 12 works perfect !!
I uninstall nero 12 and reinstall nero 2014 platinium, I clean temp files and reboot the system. Windows Update was installed but only nero video and content pack (themes, effects, etc..) don't work !!
The framework 3.5 was installed and all programs work on my double boot system seven on windows 8.1 Pro...
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