Problematic Nero MediaHome Nero 2014 Platinum

installed Nero 2014 Platinum and when I run nero mediahome it stops and says missing nero blu-ray player drivers and gives me a link to update MediaHome did it and still have problem, same thing happens with Nero Blu-Ray Player, All other Nero Products from 2014 work great.
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  • Hi Paul Jackson,

    the current update should do the trick but as you still have problems we would
    like to help you. Please contact our technical support department with this contact form:

    http://www.nero.com/eng/support-form....

    To analyze the problem our technical department requires the NeroSupport.cab
    file. Please follow these steps and attach that information to your ticket.

    Click the following link to download the "GetSupportFiles.zip" file to your hard drive:

    http://www.nero.com/link.php?topic_id...

    Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking the EXE-file.
    -> The "C:\WINDOWS\system32\cmd.exe" window opens.
    The tool may take several minutes.
    You can track the single steps in the displayed window.

    After the tool has successfully run you will find a file named "NeroSupport.cab" on your desktop.

    Attach this file to the ticket.
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  • I just completed an update for Nero 2014 for the first time since purchase in 2014. Now, Nero 2014 MediaHome crashes immediately on startup. How do I resolve this?
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